Hi! I’m sorry to hear Turbo AI isn't working on the website for you. To help you better, could you tell me more about what exactly happens when you try to use Turbo AI? For example, do you see any error messages, does the page fail to load, or does the app freeze or not respond?

In the meantime, here are some initial steps you can try on your WebKit browser with Windows 10:

1. Clear your browser’s cache and cookies: Sometimes outdated or corrupted data can cause issues. To do this, go to your WebKit browser settings, find "Clear browsing data," and select the option for "Cached images and files" as well as cookies.

2. Refresh the page or try restarting the browser: This can help if the session has timed out or there’s a temporary glitch.

3. Check your internet connection: Make sure your connection is stable.

4. Disable any browser extensions temporarily: Sometimes ad blockers or other extensions interfere with site functionality.

If you have already tried any of these, please let me know, and I’ll guide you with more targeted troubleshooting. Also, if you have access to another browser like Chrome or Edge, trying Turbo AI there can help determine if the issue is browser-specific.

Are you able to provide more details on what you see or any error messages?

ı still cant see the old pdfs and ı cannot upload anything + ı cant see my account

Thanks for the details! So, you can't view your old PDFs, you're unable to upload new files, and your account isn't visible on Turbo AI’s website. Let's work through this step by step.

1. Sign-in Check
First, please confirm you are properly signed into your Turbo AI account. Sometimes, session timeouts or sign-in errors can make your account info and files inaccessible.

2. Clear Cache and Cookies
Since file viewing and uploads are involved, cached or corrupted files might be causing trouble. Please clear your browser cache and cookies again, just to be sure:
- In your WebKit browser, go to Settings > Privacy > Clear Browsing Data.
- Select Cached images and files and Cookies and other site data.
- Restart your browser and log in again.

3. Browser Permissions and Extensions
Check that your browser allows file uploads and that no extensions (like ad blockers) are blocking parts of the site. Temporarily disable extensions and try again.

4. Try Another Browser or Device
Since you're on WebKit/Windows 10, try accessing Turbo AI from another common browser such as Chrome or Edge to isolate if this is browser specific.

5. Account and File Sync Issue
If the problem persists where your account and old files are missing, this might be a server-side sync or account issue. Sometimes the system may fail to load previous data temporarily.

For this kind of persistent issue affecting multiple functions (viewing old PDFs, uploading files, account visibility), the best next step would be to contact Turbo AI customer support directly. You can reach them via email at [email protected] and report the problem with as many details as possible—they typically respond within 24 hours1.

Would you like me to guide you on how to collect logs or screenshots before contacting support? Or is there anything else you'd want to try first?

ı can see on my phone, there is a trouble in just website

Thanks for letting me know that Turbo AI works fine on your phone but not on the website. That helps narrow it down to a browser or website-specific issue on your Windows 10 WebKit browser.

Since your mobile app works, your account and files seem fine, so here are some targeted suggestions for your situation:

1. Clear Browser Cache and Cookies (again, just to be sure):
This often resolves website loading and interaction problems. In WebKit, go to settings, clear cached images/files and cookies, then restart the browser.

2. Disable Browser Extensions:
Some extensions (especially ad blockers or privacy tools) can interfere with file uploads and account display. Try disabling all extensions temporarily and reload the site.

3. Try Incognito/Private Browsing Mode:
Open a private browsing window to avoid cached data and extensions affecting the site. Try logging into the Turbo AI website there.

4. Check Browser Updates:
Make sure your WebKit browser is fully updated. Sometimes older versions have compatibility issues.

5. Try Another Browser on the Same PC:
Since you’re on Windows 10, experimenting with Chrome, Edge, or Firefox can confirm if the problem is limited to the WebKit browser.

If none of these steps help and the issue persists only on the website, there might be a temporary website bug affecting certain browsers. You can report the issue for faster resolution by emailing [email protected] with details about the browser, OS, and the problem.

Would you like me to guide you through any of these steps in more detail? Or help you draft the message to support?

Your experience is important, and I want to make sure you get back to using Turbo AI smoothly on your PC!