[CUE Live] Source error

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Linda Ferguson
8 months ago In CUE Live
Source error

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Emily Roberts

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8 months ago

Hi! I see you're encountering a "source error" with the CUE Live app. To help you better, could you please share a bit more about when and where this error happens? For example, is it while trying to load a specific channel, during app startup, or streaming certain content? Also, have you tried any fixes already?

Meanwhile, I’ll guide you through some steps that often resolve source errors in the CUE Live app on iPhone (iOS 18.6.2):

1. Restart Your iPhone: This simple step can clear temporary glitches affecting the app.

2. Check Internet Connection: Make sure your Wi-Fi or cellular connection is stable and fast enough for streaming.

3. Log Out and Back In: Sometimes session data can cause source errors. Logging out of your CUE Live account and logging back in can refresh permissions.

4. Clear App Cache / Reinstall App: While iOS doesn’t offer manual cache clearing, uninstalling and reinstalling the app ensures any corrupted data is removed.

5. Switch Channels or Content: Occasionally, changing away from the problematic source and returning helps, as some users have found quick relief this way.

If you've tried these already or the issue persists after these steps, let me know. We can then look into more advanced troubleshooting, such as checking permissions, app settings, or server status.

Are you able to try these steps and see if the source error clears up? Feel free to tell me what you observe or any messages that appear!

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