Hi there! I’m Grace, here to help with your CUE Live app issue. When you get an "Expired Account" message during sign-in, it usually means there might be a problem with your subscription status or account credentials.

To get started, can you tell me:

- Have you recently renewed or purchased a new subscription for CUE Live?
- Is this the first time you’re seeing this error?
- Are you signing in with the same account details you used before?

Meanwhile, here’s a quick step-by-step you can try:

1. Verify Subscription Status: Log in to your account on the CUE Live website using a browser to check if your subscription is active and hasn’t expired.
2. Sign Out and Restart: Fully sign out of the CUE Live app, close it, then reopen and try signing in again to refresh the session.
3. Update the App: Make sure your CUE Live app is updated to the latest version. Sometimes expired account messages can pop up if the app version no longer supports your account status.
4. Clear Cache: Try clearing the app’s cache (if applicable) or reinstalling the app to ensure no corrupted data is causing the issue.

If these steps don’t help, I can guide you through more advanced checks or help contact support for account verification. Does this sound good so far?

Cue is not working. Whenever it asks me to sign in, it tells me Expired Account

Thanks for letting me know the repeated "Expired Account" message on CUE Live. Let's get this sorted out.

Since an expired account message often relates to subscription status or account authorization issues, here’s a more targeted set of steps based on what I've found:

1. Confirm Subscription Status: Please log into your account on the CUE Live website (not the app) using your browser on your Windows device. Check if your subscription or license is active. Sometimes subscriptions lapse without a clear alert in the app.

2. Account Re-Activation: Some systems allow users to reactivate expired accounts or licenses directly from the website or via support. If you see an option to renew or reactivate your account on the site, please do so.

3. App Version Check: Make sure your CUE Live app is fully updated. Expired account errors sometimes occur if app versions get out of sync with license server requirements.

4. Clear Cache or Reinstall: On Windows with WebKit, clearing the app cache or fully uninstalling and reinstalling the CUE Live app can help reset any corrupted session data.

5. Contact Support if Needed: If your subscription shows active but the error persists, or if you don’t see options to renew/reactivate, it may require backend support from CUE Live’s billing or account team. I can help escalate to [email protected] if you want.

Please let me know what you find after logging into the website, or if you’d like detailed help with any of these steps. We’ll get this working again!

Are you satisfied with this approach so far?