Hi there! I see you’re having trouble signing into the CUE Live app on your Android 10 device. Let’s figure this out together. To start, could you tell me a bit more about what happens when you try to sign in? For example, do you get an error message, or does the app just not respond? Also, have you been able to sign in before on this device, or is this your first time?

Meanwhile, here’s a simple step-by-step guide to try that often helps resolve login issues:

1. Check your credentials: Double-check that your username and password are entered correctly, paying attention to case and spelling.

2. Clear the app cache and data: This can resolve issues from corrupted temporary files. On your Android device:
- Go to Settings > Apps > find CUE Live.
- Tap on Storage.
- Select Clear Cache, and then Clear Data.

3. Restart your device: A quick reboot often clears lingering glitches.

4. Check internet connection: Make sure you have a stable Wi-Fi or mobile network connection.

5. Update the app: Ensure that you have the latest version of CUE Live installed from the Google Play Store.

If you see a message about reaching the maximum number of devices for your account, that would mean the app thinks you have too many devices logged in and you might need to log out from one of them first.

Let me know what you observe, and if these steps don’t solve the problem, we can dig deeper! Are you able to share any error messages you might be seeing?

1 2

Won't let me sign in on my television

Thanks for clarifying that you’re trying to sign in on your television. Let’s narrow down the issue and get you back up and running.

Here’s what I recommend trying first:

1. Check Your Internet Connection on the TV:
Make sure your TV is connected to a stable network. You can usually test this in your TV’s network settings.

2. Update or Reinstall the CUE Live App:
Sometimes an outdated or corrupted app can cause sign-in issues. Go to your TV’s app store, check if there’s an update for CUE Live, or uninstall and reinstall the app.

3. Clear the App Cache (if possible):
Some smart TVs let you clear cache via settings. If yours does, try clearing the cache for the CUE Live app.

4. Restart Your TV:
Power off the TV completely, unplug it from power for about 30 seconds, then plug it back in and turn it on.

5. Check If You’ve Reached the Device Limit:
Some streaming services limit how many devices can be signed in under one account. If you’ve signed in on many devices, it might block new TV sign-ins. You may need to sign out of CUE Live on one of your other devices.

If you’ve tried these steps and still can’t sign in, can you check if there’s any specific error message when you attempt to log in? That will help me diagnose the problem more precisely.

Also, if you tell me what model or brand your TV is (for example, Samsung, LG, Fire TV), I can tailor instructions to your device.

Let me know how it goes! Here’s a resource with similar troubleshooting steps for CUE Live on a TV that might help: 1.

Are you satisfied with this approach, or should we dig deeper?

Contact CUE Live support for TV app issues

I can help you get in touch with the right folks for support with your CUE Live app on your TV. For technical support related to CUE Live app issues on your television, you can contact CUE Broadcast’s technical support team directly:

- Phone: 1-855-569-1891
- Email: [email protected]
- Support Hours: Monday to Friday, 9am to 5pm Central Time

They should be able to assist you further if the troubleshooting steps haven’t resolved your sign-in problem. You can also visit their contact page here: CUE Broadcast Contact Us

If you want, I can guide you on what information to have ready when you contact them, such as the error message you see or your account details, to speed up the help you get. Would that be helpful?

Are you satisfied with this solution for reaching support, or would you like suggestions to try more troubleshooting steps before contacting them?

Troubleshoot CUE Live app on TV

Thanks for asking about troubleshooting the CUE Live app on your TV! Here’s a straightforward step-by-step process you can follow to resolve most issues:

1. Check Your Internet Connection
Make sure your TV is connected to a stable, high-speed internet network. Streaming apps like CUE Live need good bandwidth to work smoothly. You can test the connection in your TV’s network settings.

2. Restart Your TV and Network Equipment
Power off your TV completely, unplug it from the power source for about 30 seconds, then plug it back in and turn it on. Also, restart your modem/router to refresh your internet connection.

3. Update or Reinstall the App
Check if there’s an update available for the CUE Live app on your TV’s app store. If problems persist, uninstall and then reinstall the app to clear any corrupted files.

4. Clear the App Cache (if available)
Some smart TVs allow you to clear app cache from the settings. This can help if the app is freezing or crashing.

5. Reduce Network Load
If you have multiple devices using the same network (phones, computers, streaming devices), try disconnecting some to free up bandwidth for your TV.

6. Lower the Stream Quality in the App
If the app allows, reduce the streaming quality settings to reduce buffering or lag.

If you still experience problems after these steps, an error message or behavior detail would help me assist you better.

For more details, you can check this helpful resource: CUE Live Troubleshooting on TV - JustUseApp Forums 1 3

Are these steps clear? Would you like me to guide you through any of them?