[CUE Live] Buffering all day

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Pamela Kubacki
11 months ago In CUE Live
Buffering all day

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Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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11 months ago

Hi there! I see you're experiencing buffering issues all day with CUE Live on your Mac running OS X 10.15.7. That definitely disrupts your streaming experience—let's work together to get that sorted.

To start, could you tell me a bit more? Is the buffering happening with all channels and streams, or just specific ones? Also, are you using the CUE Live app or streaming through a browser? And have you noticed if your internet speed or connection has any irregularities while this happens?

Once I have these details, I can guide you better. In the meantime, here are some initial steps that usually help with buffering issues on Mac:

1. Check your internet connection: Make sure your Wi-Fi or Ethernet connection is stable. You can try running a speed test to see if your bandwidth is sufficient for streaming (generally, streaming video requires at least 5 Mbps).

2. Restart your router: Sometimes, simply unplugging your router for 2-3 minutes and plugging it back in can resolve temporary network glitches affecting streaming.

3. Clear cache and cookies (if using browser): If watching via a browser, clearing cache and cookies can fix streaming problems. In Safari, go to Preferences > Privacy > Manage Website Data > Remove All.

4. Close background apps: Apps using significant network resources or CPU might interfere. Close unnecessary applications to free up system resources.

5. Update software: Make sure your macOS and CUE Live app (if applicable) are updated to the latest versions, as updates often include performance improvements.

If you’ve tried any of these already, let me know which ones, and we’ll dig deeper into settings and network specifics. Also, knowing the type of network you use (home Wi-Fi, mobile hotspot, corporate network) helps fine-tune the approach.

Looking forward to your reply!

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