Hi there! I understand you're seeing just a buffering ring and no video when trying to use CUE Live. I want to help get that sorted out for you.

To start, could you please tell me:
- Are you using the CUE Live app or watching through a browser on your Windows 10 device?
- Is this happening with all videos or just certain ones?
- Have you noticed if the buffering goes away after a while or does it persist indefinitely?
- Have you tried any fixes already, like restarting the app or your device?

Meanwhile, here are some initial troubleshooting steps that often solve buffering issues:

1. Check Your Internet Connection: Make sure your connection is stable and fast enough for streaming. A speed test can help (aim for at least 5 Mbps for standard streaming).
2. Restart Router and Device: Power cycle your router and your computer to clear any network hiccups.
3. Clear App or Browser Cache: If you're using a browser, try clearing cache and cookies. For the app, clear its cache in Windows settings or reinstall the app if needed.
4. Close Other Apps or Tabs: Close extra programs or tabs that may be using bandwidth or system resources.

Let me know what you’ve tried or observed so far, and we can dig deeper from there!