[CUE Live] Cue not working it shows an update today at 12:00pm and now I have nothing

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patricia montgomery
11 months ago In CUE Live
cue not working it shows an update today at 12:00pm and now I have nothing

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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11 months ago

Hello! I understand that after the update scheduled for today at 12:00 pm, your CUE Live app is now showing nothing and not working. Let’s try to get this sorted out for you.

First, could you share a bit more detail? For example:
- Are you getting any error messages or just a blank screen?
- Have you tried restarting the CUE app or your device since the update?
- Is your internet connection working normally otherwise?
- Have you tried signing out and signing back into the app, if possible?

For now, here’s a step-by-step approach to troubleshoot this:

1. Restart the App and Device: Close the CUE Live app completely, then restart your Windows device and reopen the app.

2. Check for Additional Updates: Sometimes after a major update, there can be follow-up patches. Check the app store or the CUE Live website to see if another update is pending.

3. Clear Cache/Data: Since you are on Windows and using WebKit browser, try clearing the browser cache related to the app. To do this:
- Open your browser settings.
- Find the section for clearing browsing data or cache.
- Clear cached images and files but avoid clearing passwords.
- Restart the browser and reload the app.

4. Reinstall the App If Possible: If CUE Live is a separate app and not just browser-based on your device, uninstall and reinstall it to clear any corrupted files.

5. Check for Server or Account Issues: Sometimes updates can temporarily affect account states or server availability. Check online forums or CUE Live’s official social media for announcements about server downtime or update issues.

If none of these steps bring back your content, please let me know any error messages or specifics you see, and I can guide you further or escalate the issue to our support team at [email protected] if needed.

Are you able to try these steps and tell me how it goes?

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