Hi there! I understand you're having trouble logging into your CUE app due to a message indicating that you've reached the maximum number of devices. Let's see if we can sort this out together.

First, I want to clarify a couple of things to get a better idea of the situation:

1. Can you let me know how many devices you currently have logged into your CUE account? (You mentioned two TVs, but there may be other devices.)
2. Have you recently changed any of your devices or had any recent installations or uninstalls that might have affected your logged-in devices?

Once I have this information, I can guide you through some potential steps to resolve the issue!

I have uninstalled the apps and tried installing again because the app was not working on my both tv’s. I’ve made sure that it is not installed on my tablet or other TVs

Thanks for the details! Since you've uninstalled the app and confirmed it's not on any other devices, let's proceed with a few steps to resolve the "max devices" issue you're encountering.

1. Device Deactivation: CUE Live typically allows a limited number of devices to be linked to your account. To manage your devices, you should log in to your CUE Live account via a web browser (on your Mac) and check the devices associated with your account. If there are devices listed that you no longer use, you can remove them from your account.

2. Clear Cache and Data: Before re-installing the app, ensure that you clear the cache or any leftover data related to the CUE app on your TVs. Sometimes, residual data can create conflict. To do this, you might need to go into your TV’s settings. If you need help navigating to this option, let me know the brand of your TVs!

3. Reinstall the App: After clearing the cache, reinstall the CUE app on both TVs. Make sure you are using the latest version of the app available for your TVs. If the installation process goes smoothly, try logging in again.

If these steps don’t resolve the issue, we might need to look into contacting higher-level support or checking for any ongoing issues with the CUE service itself. Let me know how it goes and if you need further assistance!

Cannot log in to my cue app. Says I’m at max devises. I only have it on 2 tv’s

Thanks for your patience! Since it sounds like you've done a thorough check on your devices, the next step to resolve the "max devices" issue is to have the device limits cleared from your account. Sometimes, even after uninstalling, the system may still recognize those devices as linked.

Based on my findings, it seems that reaching out to the support team is a common solution for this situation. You can contact CUE's chat support by visiting their website, and they'll be able to help clear the old device entries from your account.

Here’s the link to reach out to CUE support: Contact CUE Support. Just let them know that you're unable to log in because you’ve hit the device limit, and provide them with the details you shared here.

Once they clear the devices, try logging in again on your TVs. Let me know if this helps or if you need further assistance! Are you satisfied with the solution I provided?

Contact link does not work

I apologize for the inconvenience with the contact link. Let me find another way to assist you regarding this issue.

You can try reaching out through the following methods for CUE Live support:

1. Email Support: Since the link is not working, you can directly email CUE support at [email protected]. They will be able to assist you with removing any devices linked to your account.

2. Community Forums: You might also find help in community forums related to CUE Live. For example, the Cisco Community has discussions that may provide insights and troubleshooting steps that others have used.

3. Social Media: Sometimes, reaching out via social media (like Twitter or Facebook) can yield faster responses from tech support teams. Look for CUE Live’s official profiles.

Please give these options a try. Once you contact them, they should help resolve the device limit issue, and you can try logging in again afterward. If you have any questions or need further help, feel free to ask! Are you satisfied with the solution I provided?

Resetting device count on CUE Live for login

It looks like the search results haven't provided direct information regarding resetting device counts for your CUE Live login. Based on my previous understanding, managing your device limits usually involves directly contacting support to reset or clear the device count on your account.

You can email the support team using the address: [email protected]. Be sure to explain that you are unable to log into your account because you've reached the maximum number of devices, and request that they reset your device count.

If you need further assistance in composing the email or have any additional questions, feel free to ask! Are you satisfied with the solution I provided?