Hi there! I see you're having trouble with the CUE Live app on your iPhone. Could you tell me a bit more about what's not working? For example, is the app not opening, not syncing, or is there an issue with the sound or connection? Any detail you can provide will help me guide you better.

Cue on fire stick on tv

Thanks for clarifying! You want to use the CUE Live app on your Amazon Fire Stick that's connected to your TV. Let's walk through the steps to get that set up smoothly.

1. Download the CUE Live app on Fire Stick:
- Turn on your Fire Stick and your TV.
- From the Fire Stick home screen, navigate to the Amazon App Store.
- Use the search function to look for "CUE Streaming" or "CUE Live."
- Select the app from the search results and click “Download” or “Get” to install it.

2. Launching and Signing In:
- Once installed, open the CUE app on your Fire Stick.
- You will be prompted to enter your login information. Use your email as username.
- You may need a 12-digit access code or password from your CUE Live account or subscription.

3. Set Up and Navigation:
- After logging in, you can navigate the channel guide and start streaming live content.
- Use your Fire Stick remote's center select button for menu options like the channel guide or settings.

4. If the app isn't found or not working:
- Check in your Fire Stick settings under My Fire TV > Developer Options that "Apps from Unknown Sources" is enabled if you had to sideload the app, although official versions should be from the App Store.
- Try restarting your Fire Stick.
- If problems persist, uninstall and reinstall the app.

Would you like me to guide you through any specific step in more detail? Or is there an error message you are seeing when trying to use the app?

For more detailed steps and visuals, here's a useful guide I found on setting up CUE Streaming on Firestick: How to Sign Up & Set Up CUE Streaming on an Amazon Firestick 1.

Are you satisfied with the solution I provided?

Loaded just not working

Thanks for letting me know the app is loading but not working properly on your Fire Stick. Let’s try some focused troubleshooting to get it functional.

1. Restart Your Fire Stick:
A simple restart can clear temporary glitches. Unplug the Fire Stick from power, wait about 30 seconds, then plug it back in and try the app again.

2. Check Your Internet Connection:
Streaming apps need a stable and fast connection. On your Fire Stick, go to Settings > Network to test your internet speed and signal strength. If it’s weak or unstable, try moving your router closer or switching to another network.

3. Clear the App Cache:
Sometimes cached data causes the app to hang or fail. To clear cache:
- Go to Settings > Applications > Manage Installed Applications > CUE Streaming
- Select Clear Cache (and optionally, Clear Data, but note that clearing data may require you to sign in again).

4. Reinstall the CUE Live App:
If the app still doesn’t work, uninstall it:
- Go to the same Manage Installed Applications menu, select the app, then choose Uninstall.
- After uninstalling, reinstall the latest version from the Amazon App Store.

5. Make Sure You’re Using the Latest App Version:
It's important to use the newest CUE Broadcast app (which replaced the gray CUE Streaming app) to avoid interruptions. Check for updates in the App Store and install the newest version if possible2.

6. Account and Subscription Check:
Sometimes login or subscription issues can cause the app to fail. Confirm your account is active and logged in correctly. Try logging out and logging back in.

If after these steps it’s still not working, it might be a temporary issue on CUE’s servers or a known software bug. I can assist further or suggest contacting CUE support directly through their support portal: support.cuesystem.com3.

Would you like me to help you go through any of those steps in detail? Or are you seeing any specific error messages or behaviors when you try to use the app?

Are you satisfied with the solution I provided?