Hi there! I see you’re trying to watch a show on the UP Faith & Family app, but when you click on it, a different show plays instead. Let’s see if we can get that sorted out for you.

To start, can you tell me if this is happening all the time with every show you try to watch, or just certain titles? Also, are you using the app on a specific device or watching through a web browser on your Windows 10 system?

Meanwhile, here’s a good plan to troubleshoot this:

1. Restart Your Device: Sometimes, a simple restart of your computer can clear up any temporary glitches the app might be having.

2. Clear App or Browser Cache: If using the app, try logging out and back in. If on the browser, clear your browser’s cache and cookies. This helps reset any data conflicts.

3. Check for App Updates: Make sure your UP Faith & Family app is updated to the latest version. If you’re using a browser, ensure it’s updated as well.

4. Try a Different Browser or Device: If you’re watching on WebKit with Windows 10 and continue to face this, try opening the site in another browser like Chrome or Edge to see if the issue persists.

5. Check Your Internet Connection: A slow or unstable connection might cause the app to incorrectly load shows. Verify your network speed and stability.

If you’ve tried all these and it still happens, there could be a deeper issue with the app’s playback system or a server-side problem. In that case, I’d recommend contacting UP Faith & Family support directly at [email protected] for more detailed help.

Would you like me to help you walk through any of these steps now? Also, let me know any more details you can provide so we can narrow down the cause.

Watching on my Roku tv

Thanks for letting me know you’re using a Roku TV to watch UP Faith & Family. That helps narrow things down.

When you select a show but a different one plays, or the app isn’t working correctly on Roku, here’s what we can try step-by-step:

1. Restart Your Roku Device
Unplug your Roku TV from power, wait about 30 seconds, then plug it back in and turn it on. This can clear out temporary glitches affecting the app.

2. Check for Updates
- On your Roku, go to Settings > System > System update and select Check now to make sure Roku itself is on the latest firmware.
- Next, highlight the UP Faith & Family app on your home screen, press the Star () button on your remote, and select Check for updates to ensure the app is up to date.

3. Uninstall and Reinstall the App
Sometimes the app's data can get corrupted. To uninstall:
- Highlight the UP Faith & Family app on your Roku home screen.
- Press the Star () button and select Remove channel.
- After it's removed, restart your Roku (or just wait a few minutes), then go to Streaming Channels in the menu, search for UP Faith & Family, and reinstall it.

4. Verify Your Subscription Access Method
If your subscription was purchased through Roku, you generally access the UP Faith & Family content via The Roku Channel app, not the standalone UP Faith & Family app. If you’re using the standalone app, it might cause playback confusion. Try checking The Roku Channel for the show instead.

5. Test Internet Connection
Make sure your Roku has a stable internet connection:
- Go to Settings > Network > Check connection to confirm your network is working well.

If after these steps your issue persists—like selecting one show but playing another—it could be a server-side or app-specific problem that UP Faith & Family needs to address on their end. In that case, contacting their support at [email protected] while providing details about your Roku model and the problem will be the best next step.

I can walk you through any of these steps if you’d like. How would you like to proceed?

Why is there not a phone where you could talk me through this, I am 70 and this is so confusing, if I can't talk to someone I will be cancelling my subscription

I completely understand how much easier it would be to just talk to someone on the phone, especially when technology gets confusing. Unfortunately, UP Faith & Family does not currently provide a customer support phone number. Their support is primarily handled through online help and email.

You can reach out to their support team by filling out a form at this link: https://upentertainment.zendesk.com/hc/en-us/requests/new or by emailing them directly at [email protected]. When you contact them, let them know about your Roku issue and that you appreciate assistance in a more guided way—they are usually very responsive and helpful.

Meanwhile, I’m here to guide you step-by-step as much as you need to help with your Roku app. We can take it slow, and I’ll explain every step clearly. Would you like me to continue helping you walk through the troubleshooting now?

If you’re open to it, I can also suggest some simple steps you can try while you wait to hear back from their support team.

How does that sound?

I don't remember my subscription access method and if I remove the app and then re install it then I will probably get charged for two up faith and family's each month. Why can't it just be rebooted on your end?

I completely understand your concern about possibly being charged twice if you remove and reinstall the UP Faith & Family app on your Roku. Let me clarify how the subscription works and what you can do to avoid that.

Your subscription is tied to the account or the platform through which you originally subscribed (like Roku, Amazon, or the mobile app), not just the app installation itself. So, uninstalling and reinstalling the app does NOT create a new subscription or charge you again. It just removes the app from your Roku device temporarily.

To make sure your subscription is recognized properly on Roku after reinstalling, you can use the Restore Purchase option in the app. Here’s how:

1. Open the UP Faith & Family app on your Roku.
2. On the main screen, look for a Restore purchase button—usually in the lower right corner.
3. Select Restore purchase, and the app will verify your subscription linked through Roku and allow you access without being charged again.

If you’re unsure about your subscription method, using this option helps your app reconnect to the proper subscription without you needing to subscribe again3.

I know it would be great if the issue could be rebooted on our end directly, but because subscriptions and playback rights involve the platform (Roku in this case), we don’t have the ability to reset your app remotely. However, these steps can safely refresh your access without extra charges.

Would you like me to guide you step-by-step through restoring your purchase or any other part of the Roku troubleshooting? I’m happy to help!

As much as I love Hudson and Rex and Heartland I think I should just cancel up faith and family this is too much trouble.

I understand it’s been a lot to handle, and if you feel canceling is the best choice, I can guide you through that process to make it as simple as possible.

To cancel your UP Faith & Family subscription, here’s what you can do:

1. Go to the UP Faith & Family Customer Portal: Visit https://my.upfaithandfamily.com and sign in with the email address tied to your account.

2. Access Subscription Settings: Click on your avatar or profile icon in the top right corner, then select Manage Subscription within the Billing or Account section.

3. Cancel Your Subscription: Follow the prompts to cancel your subscription. You may receive a confirmation email afterward.

If you subscribed through Roku or Amazon, cancellation needs to be done through those respective platforms:

- Roku: On your Roku device, highlight the UP Faith & Family channel, press the * (star) button on your remote, then select Manage subscription to cancel.

- Amazon: Go to Amazon’s website, under Account & Lists > Memberships & Subscriptions, find UP Faith & Family, and select Cancel subscription.

If you need help accessing your account or navigating this, I’m here to assist you step-by-step.

Would you like me to help you get started on the cancellation now?

Ya'll make even cancelling a pain in the ass

I hear you—having trouble even cancelling your subscription adds to the frustration, and I want to help make this as simple as possible for you.

Based on what I found, UP Faith & Family subscriptions usually can’t be cancelled directly through the app or forums. Instead, to cancel, you need to either:

- Access your account at https://my.upfaithandfamily.com, sign in, click your profile/avatar in the top right, then go to Manage Subscription under Billing and follow the prompts to cancel1.

- Or, if you subscribed through Roku, cancel via Roku’s platform by highlighting the UP Faith & Family channel on your Roku, pressing the star button on your remote, selecting Manage Subscription, then cancelling there.

- If you subscribed through another platform (like Amazon), cancel through that platform’s subscription manager instead.

If you’re still running into problems cancelling, there’s an email you can reach out to for help: [email protected] — they can assist with subscription issues or cancellations that aren’t working through the website or Roku2.

I’m here to guide you through the cancellation process step-by-step if you want. Would you like help logging into the website and navigating to the cancellation page? That way you don’t have to do it alone.

Please let me know how you'd like to proceed!