Hi! Sorry to hear your downloads on Napster have disappeared and it's not playing your music. Let’s get this sorted out together.

Can you please tell me:
- Are the downloaded songs missing only from the app, or also from your device?
- Have you tried restarting the app or your iPhone since this happened?
- Do you see any error messages like "playback failed" when trying to play the songs?

Meanwhile, here are some step-by-step troubleshooting steps tailored for your iPhone with iOS 18.6.2:

1. Check App Storage Permissions:
- Go to Settings > Napster and make sure the app has permission to access storage.

2. Refresh Your Library:
- Open Napster, try pulling down on the library or downloads screen to refresh it.

3. Sign Out and Sign Back In:
- In the Napster app, log out of your account, then log back in. This can often re-sync your downloads.

4. Check Internet Connection:
- Make sure your iPhone is connected to a stable Wi-Fi or cellular network. Sometimes, Napster needs this to verify downloads.

5. Reinstall the Napster App:
- Press and hold the Napster app icon on your iPhone, tap 'Delete App', then reinstall it from the App Store. After reinstalling, log back in and check if downloads appear.

6. Check for App Updates:
- Open the App Store, tap your profile, and scroll to see if an update for Napster is available.

If after all this your downloads are still missing, it might be linked to a syncing issue with your account or a temporary service glitch on Napster’s side.

You can also retrieve your playlist and library data by logging into your account at account.napster.com, navigating to “Data management,” and downloading your data to ensure nothing is lost1.

Please try these and let me know how it goes. I’m here to help further if needed!

Are you satisfied with the solution I provided?