Hi there! I see your Napster app is crashing right when you try to open it on your iPad, and it was working fine yesterday. That sounds like something we can definitely work through together.

To start, could you please tell me:
- What model of iPad are you using?
- What version of iPadOS is currently installed on it?
- Have you tried restarting the app or the iPad itself yet?
- Also, do you have a stable internet connection when this happens?

Meanwhile, here’s a step-by-step plan we can try to get your Napster app running again:

1. Force Close and Reopen the App
- Double-click the Home button (or swipe up from the bottom and pause if no Home button) to bring up the app switcher.
- Swipe up on the Napster app to close it completely.
- Then reopen the app and see if it still crashes.

2. Restart Your iPad
- Press and hold the Power button until the slider appears.
- Slide to power off, wait about 30 seconds, and then turn it back on.
- Try opening Napster again.

3. Update iPadOS and Napster App
- Go to Settings > General > Software Update to check if there’s a newer version of iPadOS you can install.
- Open the App Store, tap your profile icon, and see if there’s an update available for Napster. Install any pending updates.

4. Reinstall Napster
- Press and hold the Napster app icon, tap “Remove App,” then “Delete App” to uninstall.
- Restart your iPad once more.
- Open the App Store, search for Napster, and reinstall it.
- Log in and try again.

5. Check Your Internet Connection
- Make sure you are connected to a stable Wi-Fi or cellular network.
- Try switching networks if possible (e.g., from Wi-Fi to cellular).

If the app still crashes after these steps, we can dig deeper into things like checking for possible device storage issues or potential conflicts. Also, sometimes server-side issues can cause crashes, so I can check if Napster is currently having any outages.

Could you let me know how far you get with these steps or if you’ve already tried any of them? That way, I can tailor the next steps just for you.

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All that was done numerous times It still crashes

Thanks for letting me know you've already tried the common steps multiple times. Since the Napster app still crashes immediately on your iPad running iPadOS 10.15 despite force closing, restarting, updating, and reinstalling, let's try some further troubleshooting together.

Here are some additional steps we can take:

1. Check Available Storage on Your iPad
Sometimes insufficient storage can cause apps to crash unexpectedly. Go to Settings > General > iPad Storage and see if you have enough free space (at least a few hundred MBs). If storage is low, try removing some unused apps or files.

2. Disable Background App Refresh for Napster
Sometimes background activity can cause conflicts. Go to Settings > General > Background App Refresh, find Napster, and toggle it off. Then try opening the app again.

3. Reset Network Settings
Because Napster relies on streaming, network issues can sometimes cause app instability. To reset your network settings:
- Head to Settings > General > Reset > Reset Network Settings.
- Note this will erase saved Wi-Fi passwords, so you'll need to reconnect to Wi-Fi afterward.

4. Check for Any Device-wide Restrictions
Ensure no Screen Time or Content & Privacy restrictions are blocking Napster. Go to Settings > Screen Time > Content & Privacy Restrictions and verify Napster is allowed.

5. Check for Any Known Service Outages
Sometimes app crashes are related to server issues on Napster's side. I can check for any current outages or issues impacting app stability.

If these still don’t resolve the crashing, there might be a more complex app compatibility or device-specific problem. In that case, it would be a good idea to reach out to Napster's support directly at [email protected] for deeper account or app diagnostics.

Meanwhile, I found some user discussions and videos on resolving Napster app crashes that might offer further insight for you:
- A troubleshooting video on YouTube: HOW TO FIX NAPSTER APP Not Working , Keep Crashing
- Apple Community thread where similar reinstall and reboot steps were discussed: Napster app will not open crashes right a...
- Reddit discussions mentioning post-update playback crashes: Issues lately : r/Napster

Please let me know if you’d like help going through any specific step, or if you want me to check on current server status right now. Are you comfortable trying the above or want to explore a particular direction?

napster dos not show up in allowed apps

Thanks for letting me know Napster isn’t showing up in the allowed apps list under your iPad’s Screen Time or Content & Privacy Restrictions. This can sometimes happen, especially if the app isn’t recognized by the system in that particular list.

Here are a few things to try based on that situation:

1. Offload and Reinstall Napster
Sometimes offloading the app (which deletes the app but keeps its data) can refresh how iOS recognizes the app:
- Go to Settings > General > iPad Storage
- Find Napster, tap it, then choose Offload App
- After offloading, restart your iPad and reinstall Napster from the same page or the App Store.
- Then check the allowed apps list again.

2. Verify Screen Time Settings
- Ensure Screen Time is enabled for your device (or family if managed).
- Sometimes toggling Screen Time off and back on can refresh the allowed app list.
- Go to Settings > Screen Time, turn it off, restart the iPad, then enable it again.

3. Update iPadOS If Possible
- iPadOS 10.15 seems a bit off since iPad devices run iPadOS versions typically starting 13 and later. Just to be sure, go to Settings > General > Software Update and check if an update is available. Newer iPadOS versions handle app permissions better.

4. Check for Any Other Restrictions
- If your device is managed by a school or employer, they may have profiles restricting which apps show up.
- Go to Settings > General > Profiles (if available) to see if any exist that might cause this.

Sometimes apps don’t show up in the “Always Allowed” list if they don’t use notifications extensively or if iOS categorizes them differently. Since Napster is a streaming app, it may not appear there by default.

If after these steps Napster still doesn’t appear and crashes persist, contacting Napster support for deeper insight might be useful as there could be an app-specific issue or bug involved.

Would you like guidance on offloading the app and checking those Screen Time settings together? Or would you prefer I help check if there are any ongoing issues reported on Napster’s side?