Hi there! Thanks for reaching out about your issue with the level not closing, mentioning one more bird needing to "cheep." Just to make sure I’m on the right page, could you tell me a bit more about the game you’re playing? Is it definitely Hexa Stack: Color Sort Puzzle, or could it be another game where birds might be involved?

Sometimes, such messages about birds can be part of hidden or specific game mechanics that might not be obvious at first. If you’ve already cleared the obvious parts but the game still expects one more bird to “cheep,” it might be related to a hidden objective or a glitch.

If it is Hexa Stack and you’ve confirmed all visible objectives are completed, here’s what you can try next:

1. Restart the level to see if it resets the objective.
2. Restart the game entirely, as this can clear temporary glitches.
3. Check if there are any updates available for the game, which might fix bugs.
4. If the issue persists, try proceeding to other levels and come back to this one later.

If it’s a different game, please let me know its name and any other details like where the bird appears or what actions you took.

Does this help so far, or would you like to walk through some specific steps together?

This is Hexa Stack and I have tried everything I know. The game starts where it leaves off I can not skip a level or restart the one I am currently on.

There are other similar games but none as challenging as this one and I become bored with them so I hope that it will clear up so I can continue.

Thank you for sharing that you’ve tried everything you know and clarified you can’t skip or restart the current level in Hexa Stack. I completely understand how important it is to keep progressing in a game you enjoy and find challenging like this one.

Since Hexa Stack doesn’t provide an immediate way to restart or skip levels, and your game saves where it left off, let’s try a few more focused steps to help you get past this stuck point:

1. Force Close and Reopen the Game: On your Windows device with WebKit, close the browser or app entirely, then reopen it. Sometimes this can clear subtle glitches.

2. Clear Browser Cache and Cookies: Sometimes games running in browsers keep cached data causing issues. Clearing the cache for WebKit in Windows could refresh the game’s state.
- In your browser settings, find “Clear browsing data.”
- Choose to clear the cache (and cookies, but keep login info if possible).
- Restart the browser and try loading the game again.

3. Try a Different Browser or Incognito Mode: If you’re playing via browser, opening the game in an incognito/private window or a different browser can help test if cached or stored data is causing the problem.

4. Check for Game Updates: If you’re playing via a platform that supports updates, make sure Hexa Stack is fully updated. The developers often fix bugs that might cause this kind of level freeze.

5. Backup and Reset Progress: If nothing else works and if the game supports cloud saves, consider backing up your progress and reinstalling the game or resetting level progress (if that option is available). Beware this might cause loss of some progress.

If these don’t work, the game might have hit a rare bug trapping you at this particular level’s end. In that case, you can reach out directly to Hexa Stack’s support via their publisher at [email protected]. Providing them with your game version, OS info, and a description of the stuck level could help them fix this issue in a future update.

Let me know if you want help with any of these steps or if you have tried some already, so I can guide you from there! Are you okay with trying these suggestions?

I think I will wait for some live help here since she knows more than I do about problem solving.

I completely understand wanting some live help—sometimes a real-time chat or a more interactive session can make problem-solving much smoother. While I’m here to support you every step of the way, if you prefer live assistance from the Hexa Stack team or someone deeply familiar with the game’s inner workings, reaching out directly might be the best next move.

If you like, I can help you draft a clear message to send to Hexa Stack’s support at [email protected], including your game details and the problem you’re facing. That way, when live help is available, they’ll have all the info ready to assist you quickly.

Meanwhile, if any new questions come up or you want to try some small troubleshooting together, just let me know. I’m here to help whenever you need. Are you comfortable with that approach?

Thank you for all the time you have taken to help me. I will take this up again when my help gets here.

You're very welcome! I'm glad I could be here to assist you. Whenever you’re ready to pick this up again or if you have any other questions about Hexa Stack or anything else, just reach out. Wishing you the best with your live help session—I'm confident they'll be able to get you back to enjoying the game soon. Take care!