Hi there! I understand you had an issue where your Murphy Drive Rewards points were taken at the pump but you didn’t receive the discount you expected. That definitely sounds concerning. To help you better, could you please tell me a bit more about the situation? For example:

- Did you use the Murphy Drive Rewards app or your membership card at the pump?
- Was the discount supposed to apply automatically?
- Did you receive any error messages or prompts at the pump?
- Did you try restarting the pump or the app during the transaction?

This information will help me guide you through the right steps to solve this. Meanwhile, I can outline some common checks:

1. Confirm Account and App Status: Make sure your Murphy Drive Rewards account is active and logged in on the app if you use it. Sometimes the discount doesn’t apply if the pump doesn’t read your membership.

2. Verify Point Redemption Limits: Points can give up to $1 off per gallon for up to 20 gallons. If your purchase exceeds this, discounts may cap, or the system might not register properly.

3. Check for System Lag or Network Issues: Occasionally, network issues may cause points deduction but no immediate discount. Restarting the app or pump can resolve this.

If these steps don’t help, you might want to reach out directly to Murphy USA Customer Care at 800-843-4298 or email [email protected] for assistance specific to your account and transaction1.

Let me know what you’ve tried so far or if you want me to walk you through any specific steps!

gas pump took my points but didnt give me a discount

Hi again! Thanks for clarifying that your points were taken at the pump but you didn’t get the discount. I took a quick look to make sure I’m giving you the most accurate info.

One common reason for this problem is when Murphy Drive Rewards points are used alongside the Walmart+ fuel discount. According to Murphy USA’s FAQs, you cannot earn or redeem Murphy Drive Rewards points on fuel purchases if you are using the Walmart+ member fuel discount at the same time. In that case, your points might be deducted without applying the discount2.

Could you please confirm if you were using any Walmart+ fuel discount or any other fuel promotional offer during your purchase? Also:
- Did you scan or swipe your Murphy Drive Rewards card or app properly at the pump?
- Was there any network or app issue at the time?
- Did you try restarting your phone or the app to refresh your connection? Sometimes, that can resolve syncing issues between the app and pump1.

If you did not use Walmart+ or a similar promotion, and points were still deducted without discounts, it may be a system glitch needing direct support.

Here’s what I suggest next:
1. Double-check your last transaction details in the Murphy Drive Rewards app or your online account to confirm points were deducted.
2. If points were deducted but no discount applied, please contact Murphy Drive Rewards support at [email protected] with your transaction details for a manual review.
3. Meanwhile, you might want to avoid combining Walmart+ discounts with Murphy Rewards points to prevent this issue.

I’m here to help step by step or to guide you further if you want. Does this match what you experienced?

Contact Murphy Drive Rewards support for points problems

Thanks for asking! To get help directly from Murphy Drive Rewards support regarding your points issue, you can contact them a few ways:

1. Phone: Call their customer service line at 1-800-843-4298 for general inquiries, or at 877-889-2382 specifically for Murphy Drive Rewards support (available Monday - Friday, 8 AM - 5 PM CST)10.

2. Email: You can email Murphy Drive Rewards support at [email protected] for account or transaction issues.

3. Website Contact Form: Visit the Murphy USA contact page to submit feedback or questions online: https://www.murphyusa.com/murphyusa/contact-us1.

Before contacting them, it's helpful to have your account details and transaction info handy so they can assist you quickly.

Would you like me to guide you through writing your message or preparing for the call?