Hi there! I understand that Star Equestrian crashes right after the loading screen finishes, and that can definitely interrupt your gaming fun. Let's work together to get this fixed.

Could you let me know a bit more? For example:
- Does the game close immediately, or does it freeze before closing?
- Have you made any recent changes to your system or installed updates?
- Have you tried restarting your PC or reinstalling the game already?

Meanwhile, here are some straightforward steps you can try:

1. Restart Your Computer: This clears temporary files and frees up resources.

2. Close Other Applications: Make sure you don't have many background apps running, as they might compete for memory and cause crashes.

3. Reinstall the Game: Uninstall Star Equestrian fully, then download the latest version again. Sometimes corrupted files during installation can cause crashes.

4. Check for Updates: Ensure both your Windows 10 and the WebKit browser are up to date since outdated software can cause compatibility problems.

5. Verify System Specs: Make sure your PC meets the minimum requirements for Star Equestrian.

If you've already tried these or if the problem persists, we can look into more advanced steps like checking your graphics drivers or game logs.

Let me know how it goes or if you'd like me to guide you through any of these steps!

on an apple phone after the loading screen is done it just sends me right back to my home screen

Thanks for the details about the crash happening on your iPhone—getting kicked back to the home screen right after loading is definitely something we can troubleshoot. Let's try the following steps one by one:

1. Restart Your iPhone: A fresh restart can clear any temporary glitches causing the crash. Press and hold the power button, then slide to power off. Turn it back on after a minute.1

2. Close and Reopen Star Equestrian: Make sure the app is fully closed by swiping up from the bottom to open the app switcher, then swipe the Star Equestrian app off the top of the screen to close it. Open the app again.

3. Check for Updates: Go to the App Store and see if there is an update available for Star Equestrian. Running the latest version can resolve bugs.

4. Free Up Storage Space: Sometimes low storage can cause apps to crash. Check your storage in Settings > General > iPhone Storage and delete unused apps or files if space is low.2

5. Reinstall the App: If the problem persists, delete Star Equestrian completely from your device and reinstall it from the App Store.

6. Update iOS: Make sure your iPhone iOS is up to date by going to Settings > General > Software Update.

If you've tried these already or the issue continues, please let me know. We can dig deeper into logs or see if there are specific device compatibility issues. How does this sound? Would you like me to walk you through any of those steps?

how do I delete it fully

Got it! To fully delete (uninstall) the Star Equestrian app from your iPhone, here’s a simple step-by-step guide:

1. Locate the Star Equestrian App Icon on your iPhone home screen.
2. Press and Hold the App Icon until a menu or the icons begin to wiggle.
3. Tap the 'Delete App' Option (or the small "X" in the corner of the icon, depending on your iOS version).
4. Confirm Deletion by tapping "Delete" again when prompted. This removes the app and its data from your device.

If you want to be extra sure nothing is left, you can also:
- Go to Settings > General > iPhone Storage.
- Scroll and find Star Equestrian in the list.
- Tap on it and select Delete App to remove residual data.

Once fully deleted, you can then reinstall the app fresh from the App Store. That often clears out problems caused by corrupted files.

Would you like me to help you with reinstalling the app after this? Let me know!

does deleting the app delete all of my horses and progress

That's a great question! When you delete the Star Equestrian app from your iPhone, the progress related to your horses and game data is usually tied to whether your game account is linked to a cloud or online profile.

For Star Equestrian:

- If you play as a guest without creating an account or linking to social media/email, then deleting the app typically deletes all your local game data—including horses and progress—because it's stored only on the device.

- However, if you have created an account within the game and your progress is saved on Star Equestrian's servers, your horses and progress should be safe and recoverable once you reinstall the app and log back into your account.

To be sure, if you haven’t created an account or linked your game, please consider doing that first before deleting the app; that way your progress is preserved online.

If you want, I can guide you on how to check for account linkage in the app or assist you with backing up your progress.

Does that help clarify your concerns? Would you like me to walk you through checking your account status in Star Equestrian?

Here’s a related discussion about recoverability of deleted game accounts and horses on Facebook.