Hi there! I understand you're having trouble with the Star Equestrian iOS game freezing, hanging during loading, and issues with it disconnecting or taking forever to download. I'd love to help you get that sorted out.

Just to clarify a bit more—are you experiencing these problems right when you open the app, during gameplay, or specifically while downloading updates? Also, are you on Wi-Fi or cellular data when this happens? Knowing this will help me provide the best solution.

Meanwhile, here are some general troubleshooting steps you can try on your iOS device:

1. Check Your Internet Connection: Ensure you have a stable Wi-Fi or cellular connection. Unstable connections can cause load hangs and repeated reconnects.

2. Restart the Device: Sometimes, simply restarting your iPhone or iPad can clear temporary glitches.

3. Close and Reopen the App: Swipe up or double-press the Home button and swipe Star Equestrian off the screen to close it completely, then reopen it.

4. Clear Cache/Temporary Files: Unfortunately, iOS apps don't let users directly clear cache, but uninstalling and reinstalling the game can help clear any app-related data causing the issue.

5. Update the App and iOS: Make sure Star Equestrian and your iOS system are both updated to their latest versions, since outdated software can cause crashes or freezes.

6. Check for Storage Space: If your device storage is almost full, it might affect app performance. Go to Settings > General > iPhone Storage to see available space.

If you’ve tried all that and it still freezes or hangs on download, there are known cases where users reported crashes or freezes at the loading menu on iPads or iPhones. Star Equestrian’s community has seen similar problems, and a common fix is to reinstall the game to clear corrupted files. Some users in forums have also suggested waiting a bit for a game update that addresses these loading crashes 1.

Would you like me to guide you through uninstalling and reinstalling the app carefully on your device? Or have you already tried that?

Also, is your iOS version 10.15.7 you mentioned your Mac OS or your iOS device? The game is on iOS, so just verifying that will help me tailor the instructions properly.

Let me know so I can assist you further!

iOS 26.0.1 is my update number plenty of storage space. Recent update is the issue I believe

Thanks for clarifying that your device is running iOS 26.0.1 and that you do have plenty of storage space. That’s really helpful to know.

It looks like there have been reports from other iOS users where after updating to 26.0.1, some apps—including games like Star Equestrian—are having difficulties updating, freezing, or crashing despite sufficient storage and restarts. This seems to be a known issue that affects app downloads and performance right after this iOS update1.

Here’s what I recommend to try next:

1. Check for a Star Equestrian Update: Sometimes the game developers release a quick patch after major iOS updates. Open the App Store, search for Star Equestrian, and see if there is an update available. If yes, try updating it alone (not using the “Update All” button) to avoid potential App Store hiccups.

2. Sign Out and Back Into the App Store: Go to Settings > Your Name > Sign Out, then sign back in. This can reset access tokens that sometimes block app updates.

3. Restart Your Device Again: After signing out and back in, restart your iPhone or iPad to clear any system memory cache that could affect downloads.

4. Delete and Reinstall the App: If updates don’t fix the freezing or download hangs, uninstall Star Equestrian entirely and then reinstall it fresh from the App Store. This clears any corrupted app data that might cause the issue.

5. Check for iOS 26.0.2 or Later Updates: Apple tends to release fast follow-up patches for widespread problems in major iOS updates. Go to Settings > General > Software Update and see if a new iOS update is available. Installing that can sometimes resolve app compatibility issues.

6. Test Network Connection: Although you mentioned sufficient storage, network speed and stability can also impact large app downloads or in-app loading. Try connecting to a different Wi-Fi network or use cellular data to see if the issue persists.

If none of these steps helps, it may be a temporary compatibility problem between iOS 26.0.1 and Star Equestrian. In that case, monitoring Star Equestrian’s social media or support pages for an official update or patch announcement would be the best next step.

Would you like me to walk you through any of these steps? Or do you want me to help check for any specific known Star Equestrian patches related to this iOS update?

I’m here to help!