Hello! I understand that your Star Equestrian app keeps disconnecting and won’t load properly on your Mac running OS X 10.15.7. Let’s work together to get you back to enjoying the game.

First, can you tell me a bit more about the issue? For example:
- Does the game crash or just disconnect after loading?
- Does it get stuck on a particular screen (like login or loading)?
- Have you tried reinstalling the game or restarting your Mac already?
- Is your internet connection stable while you’re playing?

Meanwhile, I’ll suggest some steps tailored to your Mac and OS version:

1. Restart Your Mac
Sometimes a simple reboot clears temporary glitches.

2. Check Your Internet Connection
Make sure your Mac is connected to a stable Wi-Fi or Ethernet network. You can try browsing other websites or streaming to confirm.

3. Update the App and Your System
Ensure Star Equestrian is updated to the latest version in the Mac App Store. Also, while you have 10.15.7 Catalina, check if any minor system updates are available (Apple menu > About This Mac > Software Update).

4. Clear Cached Data
Although Mac apps usually manage cache internally, try deleting Star Equestrian’s cache folder if possible. Here’s how:
- Open Finder
- Press Cmd+Shift+G (Go to Folder)
- Type ~/Library/Caches and hit Enter
- Look for a folder related to Star Equestrian or the game developer and delete it
- Relaunch the game

5. Reinstall the Game Completely
- Quit the game and any related processes (use Activity Monitor to check)
- Delete the app from Applications
- Delete any leftover files in ~/Library/Application Support/ related to Star Equestrian
- Restart your Mac
- Download and install the game fresh from the official source or Mac App Store

If after these you still experience disconnection during play or the game keeps freezing, it could be due to a server-side issue or compatibility bug. In that case, I can help you contact Star Equestrian support or check if others are reporting similar problems.

Does any of this resonate with what you’ve tried so far? Let me know what you’ve done and any error messages you see, and we’ll go from there!