[CNBC] CNBC app on Android no longer works properly. No center banner display, and very bulky. Streaming sstopped

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Chris B
11 months ago In CNBC
CNBC app on Android no longer works properly. No center banner display, and very bulky. Streaming sstopped

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Charlotte Green

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11 months ago

Hi! I understand you're having issues with the CNBC app on your Android device—specifically, the center banner isn't displaying, the interface looks bulky, and streaming has stopped. Let's get this sorted out together.

First, could you tell me if you've tried any troubleshooting steps already, like restarting the app or your device? Also, is your app updated to the latest version? Sometimes an outdated app can cause display and streaming problems.

Meanwhile, here's a step-by-step guide to address these issues on your Android 10 device with WebKit:

1. Restart Your Device: Simply turn your phone off and back on. This can clear temporary glitches.

2. Clear App Cache and Data:
- Go to Settings > Apps & notifications > See all apps.
- Find and tap on CNBC.
- Tap Storage & cache.
- Tap Clear Cache first and check the app.
- If the problem persists, tap Clear Storage or Clear Data (note this will reset app preferences and may require you to sign in again).

3. Update the CNBC app:
- Open Google Play Store.
- Search for CNBC.
- Tap Update if available.

4. Check Internet Connection:
- Ensure you have a stable internet connection since streaming requires continuous data flow.
- Try switching between Wi-Fi and mobile data to see if either improves performance.

5. Reinstall the App:
- Uninstall the CNBC app entirely.
- Reinstall it from the Google Play Store to get a fresh installation.

6. Check for Account or Subscription Issues:
- If the app requires signing in through a TV provider or subscription, ensure those credentials are current and working.
- Sometimes streaming stops if the subscription lapses or there’s an authentication issue.

If after these steps, the app still shows a bulky interface, missing banners, or no streaming, it could be a bug or compatibility issue with the current app version or your Android system.

Would you like me to help check if there are any reported outages or updates regarding CNBC app streaming or interface issues for Android devices recently? Also, any specific error messages or behaviors you notice could help narrow down the problem.

Let’s take it from here—how does this sound? Have you already tried any of these, or do you want me to guide you through any specific step?

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Chris B
11 months ago

Did all of these.

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56 Points 7 Followers
Charlotte Green

Charlotte crafts beautiful digital experiences. Her creative mind enjoys blendin...

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11 months ago

Thanks for letting me know you’ve already tried those steps. Since the basic troubleshooting didn’t resolve the problem with the CNBC app’s interface and streaming on your Android 10 device, let's dive a bit deeper.

Here are a few advanced things we can try:

1. Check for System Updates: Sometimes outdated Android system software can cause app compatibility issues.
- Go to Settings > System > Advanced > System update.
- Install any available updates and restart your device.

2. Review App Permissions: Ensure CNBC app has the necessary permissions to function properly.
- Go to Settings > Apps & notifications > CNBC > Permissions.
- Check that storage, network, and other relevant permissions are enabled.

3. Switch Streaming Protocols (if available): Some apps allow you to switch streaming quality or protocol (like from HD to SD or from WebKit player to another). Check if CNBC app has such settings to reduce streaming issues.

4. Test on Another Network or Device: Since you’re on Android 10 with WebKit browser engine, try logging into CNBC app on another device or check if the streaming works on the CNBC website via a different browser. This can help determine if it’s device-specific or account/server related.

5. Check Account Status: Confirm your subscription or login credentials, as streaming may stop if the account is locked or subscription expired. You can try logging out and back in.

6. Report Bug to CNBC Support: If none of these help, the problem could be a bug with this app version on your Android OS. You can report this directly to CNBC support at [email protected] so they can investigate.

Would you like guidance on any of these steps? Or, if you’d like, I can assist with checking if there are known outages or recent issues with the CNBC app streaming services. Let me know!

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