Hi there! I see you're having trouble logging into your CNBC app watchlist on your iPhone running iOS 18.6.2. When you say it won't accept your credentials, just to clarify, are you getting an error message like "incorrect password," or does it just keep asking you to log in without any specific error? Also, have you tried resetting your password or logging in other ways yet?

Once I have a bit more info, I can guide you through the best steps to fix this!

it says incorrect password

Thanks for confirming that the watchlist is showing an "incorrect password" error. Let's work through this together.

Here’s a step-by-step plan for you to resolve this on your iPhone:

1. Reset Your CNBC Password:
Since your password isn’t being accepted, it’s best to reset it. On your iPhone, go to the CNBC sign-in screen and tap the "Forgot Password?" link. Then enter your registered email address to get password reset instructions sent to you. Follow the link in the email to create a new password. Make sure the link is used promptly as sometimes reset links expire1 4.

2. Check for App Updates:
Head over to the App Store and check if there’s an update available for the CNBC app. Sometimes older app versions can cause authentication glitches.

3. Restart the App & Your Device:
Close the CNBC app completely (swipe it away from the app switcher) and restart your iPhone. After rebooting, reopen the app and try logging in again with the new password.

4. If the Reset Link Doesn’t Work:
If clicking the reset link doesn’t work, try opening it in a private/incognito browser or copy and paste the URL directly into your browser. Also, ensure you are fully logged out from any CNBC accounts on other devices to avoid conflicts2.

5. Reinstall the App:
If issues persist, delete the CNBC app from your iPhone and reinstall it fresh from the App Store. This can clear any corrupted app data that might block login.

Would you like me to guide you through the password reset process or help with any of these steps? Let me know!

i've tried resetting password but when i hit the button it goes to pages of unintelligible code lines so i then deleted and reloaded the app

Thank you for sharing that detail! The fact that clicking the reset password button takes you to pages full of unintelligible code definitely points to something unusual, likely related to how the app or your browser is handling the password reset request.

Here’s what I suggest next to work around this issue on your iPhone running iOS 18.6.2:

1. Try Resetting Password Using a Web Browser Instead
Instead of resetting within the app, open Safari (or another browser) on your iPhone and navigate directly to CNBC's password reset page: https://www.cnbc.com/cnbc-forgot-password/. Enter your email address there and follow the steps to reset your password via the website. This often avoids app-related glitches.

2. Use Private/Incognito Mode in Your Browser
Sometimes cookies or cached data interfere with loading pages correctly. Open a private or incognito browsing window in Safari:
- Open Safari > tap the tab icon > tap "Private" > tap "+" to open a new private tab.
- Then go to the reset password URL and try the reset again.

3. Clear Safari Cache and Cookies
Corrupted or stale data in your browser cache could cause weird page displays. To clear Safari cache on your iPhone:
- Go to Settings > Safari > Clear History and Website Data.
- Then try the password reset process again in Safari (preferably in private mode).

4. Check Your Network Connection
Sometimes, DNS or proxy issues can cause web pages to load incorrectly. Try switching your connection from Wi-Fi to cellular data (or vice versa) and retry the reset page.

5. Update or Reinstall the App
Since you’ve already reloaded the app, make sure it's the latest version from the App Store. Also, ensure your device iOS 18.6.2 is fully up to date by checking Settings > General > Software Update.

If after these steps you still see code instead of a proper reset page, it might be a temporary server-side problem on CNBC’s side or a compatibility bug. In that case, I recommend contacting CNBC support directly at [email protected] with details of the issue and your device info.

Would you like me to help you with any specific step above or assist you in contacting their support? Let me know!

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