Hi! I understand that your CNBC Pro app isn’t working again, and I’m here to help you get it running smoothly. To better assist you, could you please tell me what exactly happens when you try to use the app? For example, does it crash, fail to open, show errors, or something else?

While you answer, here are some initial steps we can try on your Mac running OS X 10.15.7:

1. Restart the App: Quit the CNBC Pro app completely and then reopen it.
2. Check for Updates: Make sure your CNBC Pro app is updated to the latest version available in the App Store.
3. Restart Your Mac: Sometimes a simple reboot can clear temporary glitches.
4. Clear App Cache & Data (if applicable): Although not common on macOS apps, some apps have settings or cache folders you can reset by deleting the app and reinstalling it.
5. Check Network Connection: Verify your Mac is properly connected to the internet and that your connection is stable.

If you have already tried these, please let me know what you have done and what the app’s behavior is. That way, I can provide more specific troubleshooting or escalate if needed.

Regarding your request for a call, I don’t have the facility to initiate calls, but I will guide you step-by-step here to resolve your issue quickly. If further support is needed, I can direct you to the appropriate team for additional help.

Could you please confirm these details for me?