Hi there! I understand your Global Entry app won't load on your Windows 10 device using WebKit browser. Let's see if we can get this sorted out together.

First, could you tell me a bit more?
- When you say "won't load," do you see any error messages or does the app just stay blank or freeze?
- Are you using the desktop app, or is it the Global Entry website that's not loading properly in your browser?
- Have you tried restarting the app or your PC yet?
- Also, is your internet connection working fine otherwise?

Once I have this info, I can guide you through the right steps. Meanwhile, here are some quick starters for common loading problems:

1. Clear your browser cache and cookies — sometimes old data causes loading failures.
2. Restart your device to refresh system resources and network connections.
3. Check if the app or website needs an update; outdated software can crash or fail to load.
4. Try accessing the app or website in another browser (like Chrome or Edge) to see if the issue is specific to WebKit.
5. Disable any browser extensions that might interfere with loading.

If none of those work, we can delve deeper with some network checks or reinstalling the app if you have it installed locally. Let me know what you’ve tried and what behavior you observe!

-The app will not load I get a msg saying "Loading Error" -I am using the Mobil App -I have tried deleting the App and reinstalling it _My internet connection is fine

Thanks for those details! Since you’re getting a "Loading Error" on the Global Entry mobile app and have already reinstalled it with a good internet connection, it sounds like this might be related to an app version or backend issue that others have experienced too.

Here’s a step-by-step approach to try next:

1. Check for App Updates:
Even after reinstalling, sometimes your app store may not immediately show the latest version or the app automatic updates might be delayed. Open your app store (Google Play or Apple App Store) and see if there’s an update available for Global Entry Mobile. Updating can fix version-check errors that cause loading issues.

2. Restart Your Device:
After updating/installing, a device restart helps clear any temporary glitches in memory that could affect app loading.

3. Check for Service Outages:
Occasionally, backend services for Global Entry may be down or experiencing issues. You can check https://help.cbp.gov or their official social media channels for updates on any outages.

4. Try Logging in Again Later:
Some users report that the "Loading Error" clears up after some time, possibly linked to server syncing or app version validation.

5. Clear App Cache and Data (if possible):
On some mobile systems, you can clear the app’s cached files and data in Settings > Apps > Global Entry. This step makes sure no corrupted data is causing loading problems.

6. Contact Support If Persistent:
If none of these steps resolve the issue, you can reach out to the Global Entry Mobile support email: [email protected] for more specialized assistance.

This "Loading Error" is a known issue at times tied to the app’s version check or connectivity to backend services, so updating the app and waiting a bit often resolves it1 5.

Would you like me to walk you through checking for an update or clearing the app cache on your device? Or do you have any other info or questions?