Hi! I’m Daniel Otega. I understand your Global Entry app on your iPhone (iOS 18.6) isn’t working and won’t update. Let’s first figure out a bit more—could you tell me:

- What exactly happens when you try to open the app?
- Are you seeing any error messages when trying to update it from the App Store?
- Have you already tried restarting your iPhone or reinstalling the app?

This will help me pinpoint the best next steps for you. Meanwhile, here’s a straightforward approach you can try:

1. Check your internet connection: Make sure your iPhone is connected to Wi-Fi or has a strong cellular signal, as app updates require a stable connection.

2. Restart your iPhone: Sometimes, a simple restart can clear temporary glitches affecting the app or App Store.

3. Update iOS if possible: Although you’re on iOS 18.6, verify system updates are fully installed by going to Settings > General > Software Update.

4. Delete and reinstall the Global Entry app: Press and hold the app icon until options appear, tap Delete App, then go to the App Store and reinstall it. This can resolve issues caused by corrupted files or outdated versions that won’t update.

5. Check App Store restrictions: Go to Settings > Screen Time > Content & Privacy Restrictions > iTunes & App Store Purchases and ensure app updates aren’t restricted.

If these don’t work, it’s also good to verify your account status on the Global Entry website, ensuring there are no issues or suspensions affecting your app access.

If you want, I can walk you through these steps in detail. How does your situation look so far?