Hi! I understand you're having trouble downloading the Global Entry app on your Windows device using WebKit. Let's work through this together. To start, could you please tell me exactly what happens when you try to download the app? For example, do you see an error message, does the download never start, or does it stop partway through?

Meanwhile, just to clarify, the official Global Entry app is typically available on mobile platforms like iOS and Android, but not directly for Windows desktop environments. Are you trying to install it on a Windows desktop or a mobile device? This will help me give more precise guidance.

Could you let me know?

It runs and stops saying a loading error

Thanks for sharing that it runs but then stops with a loading error. This kind of error often points to problems with connectivity, app maintenance, or server-side issues.

To tackle this, let's go step-by-step:

1. Check Internet Connection: Make sure your internet connection is stable and working well. You can test this by opening other websites or apps.

2. Restart the Device: Sometimes, a quick restart of your device clears temporary glitches.

3. Update the App: Make sure you have the latest version of the Global Entry app. Updates often include fixes for loading errors.

4. Clear App Cache and Data: On mobile devices, go to settings > apps > Global Entry > storage > clear cache/data. Since you’re on a Windows device using WebKit, if this is through a browser, try clearing your browser cache or try a different browser.

5. Check for Global Entry System Status: There are times when Global Entry services undergo maintenance or outages causing loading errors. Recently, there have been reports about Global Entry machines and the app showing "loading error" or "device under maintenance"1.

6. Try Again Later: If the problem is server-side maintenance or outages, waiting a while and trying again often resolves the issue.

If you still face the loading error after these steps, please let me know which device you are using (mobile or desktop), and the exact app version or URL if accessing via a browser. That will help me provide more precise solutions or escalate as necessary.

Are you satisfied with this plan so far?