Hi! I see you’re having trouble with the Global Entry app not loading on your iPhone. Let’s start by gathering a bit more information to help get this fixed for you.

- When you try to open the app, do you see any error messages or does it just get stuck on a loading screen?
- Have you already tried closing and reopening the app or restarting your phone?
- Is your iPhone connected to a stable internet connection (Wi-Fi or cellular data)?
- Lastly, do you know if your Global Entry account is active and you’re logged in correctly?

Once I have a bit more detail, I can guide you through some tailored steps to get the app working again.

App will mot liad

Thanks for letting me know the Global Entry app won’t load on your iPhone. I want to help you get this sorted out smoothly. To start, let’s go through some basic troubleshooting steps tailored to your device (iPhone with iOS 18.7):

1. Check Internet Connection: Make sure your iPhone has a strong and stable internet connection. Try switching between Wi-Fi and cellular data if possible.

2. Force Close and Reopen the App:
- Swipe up from the bottom of your screen and pause (if your iPhone has Face ID) or double-press the Home button (if it has one) to bring up the app switcher.
- Swipe up on the Global Entry app to close it completely.
- Open the app again.

3. Restart Your iPhone: Sometimes a simple restart clears temporary glitches. Hold the side button and either volume button until the slider appears, then slide to power off. Turn it back on after about 30 seconds.

4. Check for App Updates:
- Open the App Store.
- Tap your profile icon at the top right.
- Scroll to see if Global Entry has an update available, and if so, tap Update.

5. Reinstall the App:
- Press and hold the Global Entry app icon until it jiggles.
- Tap the "X" or choose Remove App, then delete it.
- Go back to the App Store and download the app fresh.

6. Verify Account Status: Make sure your Global Entry membership is active and that you have the correct login credentials. Sometimes the app won’t load properly if there are account issues.

If you still can’t get the app to load after these steps, it’s possible the app or the Global Entry servers might be experiencing issues. There have been reports occasionally about app downtime or slow setup messages which resolve after some time or contacting support1.

If the problem persists, you can also reach out to Global Entry support directly via email at [email protected] for more specific help.

Let me know which of these steps you’ve tried so far or if you need help walking through any of them! Are you satisfied with the solution I provided?