[Merge Mansion] Unable to download and/or connect. Went to app update, better but still slow. Updated IOS, still bad

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Carol
6 months ago In Merge Mansion
Unable to download and/or connect. Went to app update, better but still slow. Updated IOS, still bad

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Emily Roberts

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6 months ago

Hi there! I understand you’re having issues with downloading or connecting to Merge Mansion after updating your iOS to version 18.7 on your iPhone, and even after updating the app things are still slow. Let’s see if we can get you back to enjoying the game smoothly.

To start, could you tell me a bit more about what exactly happens when you try to open or download the game? For example:
- Does the game get stuck at a certain percent while loading?
- Do you get any error messages?
- Is the problem happening on Wi-Fi, cellular data, or both?

Meanwhile, here are some common steps to help resolve connection or loading issues after an iOS update:

1. Restart your iPhone: A simple restart can fix temporary glitches affecting network or app performance.
2. Check your internet connection: Try switching between Wi-Fi and cellular data to see if that improves the speed or connectivity. Sometimes routers need a quick reset (turn it off, wait 30 seconds, and back on).
3. Reinstall the game: Deleting and reinstalling Merge Mansion can clear any corrupted files causing the download or connection issues. Since you updated iOS recently, the app might need a fresh install to align with the new system.
4. Clear App Store cache: On iOS, you can do this by opening the App Store and tapping any bottom tab (like “Games”) 10 times quickly, which resets the App Store cache. Then try updating/re-downloading again.
5. Check iOS permissions: Go to Settings > Merge Mansion and ensure all permissions are enabled, especially cellular data access if you use mobile data.

If these simple steps don’t fully fix the issue, the problem could be related to compatibility between the new iOS version and Merge Mansion’s current update or sometimes router settings may need adjustment as noted by other users experiencing 50% load-stop errors after iOS updates1. It might help to check for any pending app updates as developers often release quick fixes for new iOS versions.

Would you want me to guide you step-by-step through these fixes? Or if you can share more specifics about the error behavior, I can tailor the advice better for your iPhone running iOS 18.7.

Are you satisfied with this approach so far?

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