Hi there! I see that when you try traveling to the Mansion Grounds in Merge Mansion, the loading screen stops at 98%. Let me help you troubleshoot this.

First, just to get a clearer picture—does the app freeze at 98% consistently every time you try to travel, or does it sometimes proceed further? Also, are you connected via Wi-Fi or cellular data?

While you answer that, here are some basic steps we can try:

1. Wait a little longer: Sometimes the game assets take extra time to finish loading past that 98% mark. So leave it for a few minutes to check if it eventually moves on.

2. Restart the app: Close Merge Mansion completely on your Mac, then reopen it.

3. Check your internet connection: Ensure you have a stable and reasonably fast connection since loading depends on downloading assets. Switching between Wi-Fi and Ethernet (if possible) could help.

4. Restart your Mac: A fresh reboot can clear temporary glitches.

If these don’t work:

5. Clear the game cache: Since you're on a Mac, you could try clearing the app’s cached data. Usually, this is found under ~/Library/Application Support/ or ~/Library/Caches/. If you want, I can guide you step-by-step.

6. Update the app: Make sure Merge Mansion is fully updated to the latest version via the App Store or wherever you downloaded it.

7. Reinstall the app: If nothing else helps, uninstall and reinstall Merge Mansion. This can fix corrupted or missing files causing loading issues.

The developers are aware of the 98% freeze during traveling and are working on a fix, but these steps can help for now1.

Let me know if you’d like instructions on clearing the cache or help with any step! Are you satisfied with the solution I provided?

Please provide instructions to clear the cache.

Thanks for confirming! Since you're on a Mac running OS X 10.15.7, here’s how you can try clearing the cache for Merge Mansion:

1. Quit the Merge Mansion app completely.

2. In Finder, press Command + Shift + G to open the “Go to Folder” window.

3. Paste the following path and hit Enter:
<br>~/Library/Caches/<br>

4. Look for a folder related to Merge Mansion or its developer (it might have “com.everywear”, “MergeMansion”, or similar in the name).

5. Move that folder to the Trash. This deletes the cached temporary files which might be causing the loading freeze.

6. Optionally, you can also check ~/Library/Application Support/ for a similar folder related to the game and back it up before deleting, but be cautious not to remove your saved data.

7. Empty the Trash to finalize.

8. Restart your Mac just to be thorough.

9. Open Merge Mansion again and see if the traveling past 98% works now.

If you can’t locate the exact cache folder or feel unsure about deleting files, I can guide you through more detailed steps or suggest alternatives like reinstalling the app.

Let me know how it goes! Are you satisfied with these instructions?

Steps to clear app cache on iOS for Merge Mansion

Great question! On iOS devices like iPhone or iPad, there isn’t a direct “Clear Cache” button for most apps, including Merge Mansion. Instead, the common way to clear an app's cache is to offload or reinstall the app. Here’s how you can do that safely without losing your progress:

### Steps to Clear Cache for Merge Mansion on iOS
1. Open Settings on your iPhone or iPad.
2. Go to General > iPhone Storage (or iPad Storage).
3. Scroll down and find Merge Mansion in the list of apps.
4. Tap on Merge Mansion. Here you will see two options:
- Offload App: This frees up storage used by the app but keeps your documents and data. It basically removes the app but retains your game data.
- Delete App: This removes the app and all related data, which may cause you to lose progress if your game is not backed up in the cloud.

5. To clear cache, tap Offload App. After the app is offloaded, tap Reinstall App to download it fresh from the App Store.
6. Once reinstalled, open Merge Mansion and check if the loading issue past 98% is resolved.

If your game progress is linked to an account (Facebook, Apple ID, Google, etc.), your saved game data should be safe after reinstalling. If unsure, make sure to back up or confirm your saved data before deleting the app.

This offload-and-reinstall method is the closest equivalent to clearing cache on iOS and helps fix loading problems by removing temporary files1 5 6.

Let me know if you want a detailed walkthrough on any step! Are you satisfied with this solution?

Traveling to Mansion Grounds stops at 98%