Hi! I understand you're having trouble with Merge Mansion getting stuck at 98% while traveling. Thanks for letting me know about that. To get started, could you please tell me if this happens consistently every time you try to travel, or did it start just recently? Also, have you tried any fixes already, like restarting the game or your Mac? This will help me guide you better.

It started right after the update. I have restarted the game and also restarted my iPad multiple times.

Thanks for sharing that it started right after the update and that you've already restarted both the game and your iPad. Since you're on a Macintosh OS X device as well as using an iPad, I'll focus on the iPad troubleshooting for the stuck 98% traveling issue.

After recent updates, this problem could be related to your device's available memory or temporary cache conflicts. Here’s what I suggest trying next:

1. Close All Other Apps on Your iPad:
- Double-click the home button or swipe up from the bottom (depending on your iPad model) to open the app switcher.
- Swipe away all other running apps to free up RAM (memory). Merge Mansion can crash or freeze if your device runs low on memory3.

2. Clear Cache/Data by Reinstalling the Game:
- Delete Merge Mansion from your iPad.
- Reboot your iPad to clear temporary files.
- Reinstall Merge Mansion from the App Store.
This can resolve corrupted files or glitches caused by the update4.

3. Check iPad Storage:
- Open Settings → General → iPad Storage.
- Ensure you have enough free storage space (at least 1-2 GB). If storage is near full, try deleting unneeded apps or files to free space, as low storage can prevent the game loading properly2.

4. Network Connection:
- Although less likely for an exact 98% hang, ensure you have a stable internet connection during loading. Try switching between Wi-Fi and cellular data as a test.

If these steps don’t help, you might consider contacting Merge Mansion support directly at [email protected], since there could be a bug specific to this update on your device model.

Would you be able to try these steps and let me know which ones you’ve done or if you get stuck anywhere? Happy to assist further!

Tried the steps but nothing worked

Thanks for letting me know the previous steps didn’t help with the 98% traveling load. Since basic fixes like restarting, freeing memory, and reinstalling haven’t resolved it, we can explore a couple of deeper troubleshooting steps.

Here’s what I suggest next:

1. Check for Server Issues or Outages
Sometimes the game hangs at loading percentages if it can’t establish a stable connection to the game servers after an update. While nothing official is typically announced immediately, you could check the official Merge Mansion social media channels or forums to see if others are reporting widespread problems post-update. Players have reported such issues on Reddit and Facebook groups after big updates1 2.

2. Try Loading the Game on Your Mac (If Available)
Since you mentioned a Macintosh device, see if the game is also accessible and loads past 98% there. This could help identify if the issue is iPad-specific or linked to your account.

3. Check Your Apple ID and Game Account Sync
Sometimes update-related hangs occur if the game’s cloud save or login session has syncing problems. Sign out of your Apple ID temporarily on the iPad, restart, then sign back in. Also, log out and back into your Merge Mansion account within the game (if possible).

4. Reset Network Settings on Your iPad
Resetting network settings can resolve hidden connectivity issues blocking game server access:
- Go to Settings → General → Reset → Reset Network Settings
(Note: this will erase saved Wi-Fi passwords, so have those handy.)

5. Update iPad OS
Your iPad's OS version can sometimes impact game compatibility post-update. You’re on macOS 10.15.7 on Mac, but double-check your iPad’s iOS version in Settings → General → About. Update it if a newer version is available.

If after these the problem still persists, this signals a more complex issue likely requiring the developer’s direct support to investigate potential bugs introduced in the latest update.

You can contact Merge Mansion support by emailing [email protected] — provide them with:
- Your device model and OS versions
- A detailed description of the issue (stuck at 98% loading)
- Steps you’ve already tried

I’m here to help you through this, so please let me know if you want me to assist with any of the steps above or if you need help drafting your support email!

Are you satisfied with the solution I provided?