Hi there! I'm sorry to hear that your Merge Mansion app isn't opening after the latest update. I want to help get you back to playing as quickly as possible. To start, could you tell me a bit more about what happens when you try to open the app? For example, does it crash immediately, freeze on a loading screen, or not respond at all?

Meanwhile, here are some initial steps we can try that often resolve this type of issue on iOS devices like your iPhone with iOS 18.6.2:

1. Force Close and Reopen the App:
- Swipe up from the bottom (or double-click the Home button if your iPhone has one) to open the app switcher.
- Find Merge Mansion and swipe it off the screen to close it completely.
- Then try opening the app again.

2. Restart Your iPhone:
- Press and hold the side button and either volume button until the power off slider appears.
- Slide to power off, wait a few seconds, then press and hold the side button to turn it back on.

3. Check for a Manual App Update:
- Sometimes the update may not fully install automatically.
- Open the App Store, tap your profile icon, and scroll to see if there’s any pending Merge Mansion update. Install it if available.

4. Free Up Some Storage Space:
- Low storage can cause apps to fail to open after updates.
- Go to Settings > General > iPhone Storage and check if you have enough free space.

If you've already tried these steps or if the app still doesn't open, the next step would be to uninstall and then reinstall Merge Mansion. However, before doing that, do you have your game progress linked to Facebook, Apple ID, or any other account? This is important to avoid losing progress when reinstalling.

Let me know what you see when trying to open the app, and what steps you've already tried. We'll get this sorted out together!

The screen freezes with Metacore displayed and then nothing, have tried almost all of above

Thanks for sharing those details about the freeze happening at the Metacore splash screen. Since you’ve already tried most basic steps like force closing, restarting, and reinstalling, let's take a closer look at some less obvious but effective solutions that others experiencing this freeze have found helpful.

Here’s what I recommend next:

1. Press the Home Button Repeatedly While Loading:
Some players have reported success by pressing the Home button on the iPhone multiple times while the game is stuck on the Metacore screen. It sounds unusual but can nudge the app past the freeze stage1.

2. Close Other Background Apps to Free RAM:
Your iPhone might be running low on free memory (RAM), and even though iOS manages this automatically, the game might need more resources after the update. Close all other apps completely to free up memory and then reopen Merge Mansion4.

3. Check for Any Updates (App or iOS):
Sometimes, patches can be released after a problematic update. Double-check if there's a new version of Merge Mansion waiting in the App Store. Even though your iOS version 18.6.2 is current, verify no latest patches have been missed9.

4. Reset Network Settings (Optional):
Rarely, network glitches could cause loading issues. You can reset your iPhone’s network settings by going to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. This won't delete your data but will clear saved Wi-Fi passwords, so be sure you have them handy.

If all these steps still don’t fix the freeze, the problem might be a bug from the latest update that’s affecting some devices temporarily. I recommend contacting Merge Mansion support directly at [email protected] with your device details and iOS version so they can prioritize the fix. Also, keeping an eye on the official Merge Mansion Facebook group or Reddit may provide updates on a fix rollout7.

Let me know if you want me to guide you through any of these steps! Are you happy with this plan to try to resolve it?