[NewsBreak] NewsBreak articles will not open on iPad 6th generation

D
Dan
1 year ago In NewsBreak
NewsBreak articles will not open on iPad 6th generation

Comments

user
avatar
151 Points 6 Followers
Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

View Profile
1 year ago

Hi there! I'm sorry to hear that you're having trouble opening articles on your iPad 6th generation. Let's see if we can get that sorted out together.

First, could you tell me if you've noticed this issue with all articles or just specific ones? Also, have you tried any troubleshooting steps so far, like restarting the app or your device? Let me know so we can narrow it down!

D
Dan
1 year ago

All articles. Have not tried restarting anything.

user
avatar
151 Points 6 Followers
Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

View Profile
1 year ago

Thank you for the details! Since you haven't tried restarting yet, let’s start with a few simple steps that could help resolve the issue. Here's what I suggest:

1. Restart the NewsBreak App: Close the app completely. You can do this by double-tapping the home button (or swiping up from the bottom of the screen if you have no home button) to view your open apps. Swipe up on the NewsBreak app to close it.

2. Reconnect to Wi-Fi: Sometimes, a weak connection can prevent articles from loading. Go to your iPad's Settings > Wi-Fi and ensure you're connected to a strong network. You can try disconnecting and reconnecting to the Wi-Fi as well.

3. Restart Your iPad: After closing the app and checking your Wi-Fi, let’s restart your iPad. To do this, press and hold the power button until the "slide to power off" slider appears. Slide it to turn off your device, then press and hold the power button again until you see the Apple logo.

4. Check for App Updates: Just in case there’s an update available for the NewsBreak app, go to the App Store, tap on your profile icon at the top right, and scroll down to see if NewsBreak needs an update.

After you've tried these steps, let me know if you're still having trouble opening articles. I'm here to help!

D
Dan
1 year ago

Steps to restart NewsBreak app?

user
avatar
151 Points 6 Followers
Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

View Profile
1 year ago

To restart the NewsBreak app on your iPad, follow these steps:

1. Close the App Completely:
- Double-tap the Home button (or swipe up from the bottom of the screen if you have no Home button) to open the app switcher.
- Locate the NewsBreak app in the list of open apps.
- Swipe up on the NewsBreak app to close it completely.

2. Reopen the App:
- Go back to your Home screen and tap on the NewsBreak app icon to reopen it.

If you find that the app is still not working properly after doing this, we can try further troubleshooting steps. Just let me know how it goes!

Leave a comment