Hi there! I’m sorry to hear you’re getting an internal error message and your workouts aren’t loading on your iPhone with iOS 18.7, even after deleting and reinstalling the FitOn app. Let’s work together to get this sorted out.

To better assist you, can you tell me if this error happens right when you open the app, or only when you try to load specific workouts? Also, are you connected to Wi-Fi or cellular data when this occurs?

In the meantime, here’s a step-by-step approach we can try:

1. Check Your Internet Connection: Even though it sounds simple, sometimes a weak or unstable connection can cause internal errors. Try switching between Wi-Fi and cellular data to see if that helps.

2. Restart Your Device: A full reboot of your iPhone can refresh system resources that might be causing app glitches.

3. Force Close and Reopen the App: Double-click the home button or swipe up to open the app switcher, then swipe away the FitOn app to close it fully. Open it again.

4. Ensure App and iOS are Updated: Although you just reinstalled, double-check the App Store for any updates to FitOn. Also, in Settings > General > Software Update, make sure your iOS is fully up to date beyond version 18.7 if there are patches available.

5. Clear App Cache/Data: iOS doesn't offer an explicit cache clearing option like Android, but reinstalling usually clears this. If the issue persists, logging out of your FitOn account inside the app and then logging back in might help.

6. Check FitOn System Status: Sometimes app servers have issues. While there is no direct status page, temporary errors can cause internal error messages to appear. Waiting a few hours or checking social media for outage reports can be useful.

If you’ve tried all of these already or the issue continues, please let me know so we can dig deeper, maybe look at your account on the backend or explore network-specific troubleshooting.

Are you comfortable trying these steps now? Let me know how it goes!

Internal error message, workouts not loading. Have tried deleting and reinstalling

Thanks for confirming the issue. Since you’ve already tried deleting and reinstalling the FitOn app on your iPhone running iOS 18.7 and you’re still seeing the internal error with workouts not loading, let’s try a few additional steps that might resolve the problem:

1. Log Out and Log Back In:
Open the FitOn app, go to your profile or settings, log out of your account, then sign back in. This can sometimes reset account-related glitches causing errors.

2. Check Date and Time Settings:
Make sure your iPhone’s date and time are set to “Set Automatically” under Settings > General > Date & Time. Incorrect date/time can interfere with app-server communication.

3. Reset Network Settings:
Sometimes network-related corruption can cause app errors. Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. This will reset Wi-Fi passwords and preferences, so you’ll need to reconnect to your Wi-Fi afterward.

4. Try a Different Network:
If possible, switch to another Wi-Fi network or use cellular data to see if the workouts load. This can help pinpoint if the issue is network-related.

5. Disable VPN or Proxy:
If you are using a VPN or proxy service on your iPhone, try disabling it temporarily as it might interfere with the app’s connection.

6. Check for App or System Updates Again:
Sometimes a minor update arrives shortly after reinstalling. Check the App Store to confirm no FitOn updates are pending. Also, confirm iOS is at the latest patch beyond 18.7 if available.

If you’re still seeing the error after trying these, it may indicate a temporary server issue or something needing investigation on the account side. You can also check if others are reporting similar issues on platforms like Reddit or Facebook groups, though no major outage reports currently surfaced1 2 .

Would you like me to help you with walking through any of these steps? Also, can you tell me which step you have already tried besides reinstalling so I don’t repeat it?