Hi! I’m Henry Adams from SPYPOINT technical support. I see you’re having trouble with the SPYPOINT app on your iPhone with iOS 18.5. Can you tell me a bit more about what’s happening? For example, is the app not opening, freezing, crashing, or something else?

Meanwhile, here’s a quick, step-by-step checklist to start narrowing down the issue:

1. Close and reopen the app: Swipe up from the bottom (or double press home if your iPhone has a home button) and swipe the SPYPOINT app off to close it, then open it again.

2. Check for app updates: Go to the App Store, tap your profile icon on the top right, and scroll to see if there’s an update for the SPYPOINT app. If yes, update it.

3. Restart your iPhone: Hold the power button and either volume button, then slide to power off. After it’s off, turn it back on.

4. Check your internet connection: Make sure your iPhone is connected to Wi-Fi or cellular data and that your signal is strong.

If you’ve done some of these already, let me know which steps you’ve tried and exactly how the app is misbehaving. That way I can guide you through more specific fixes for your iOS 18.5 device.

Also, to note, sometimes resetting network settings or reinstalling the app helps if it’s a persistent app glitch. But let’s take it one step at a time.

Does any of this description match what you’re seeing?