Hi there! I see you’re having trouble logging into the SPYPOINT app both on your PC and phone. Let’s work through this together so you can get back to using your account smoothly.

To start, could you tell me:
- Are you receiving any error messages when trying to log in?
- Have you tried resetting your password via the “Forgot password?” link on the login screen?
- Have you recently changed your password or email associated with your account?
- Is your internet connection stable on both devices?

Meanwhile, here are some general steps to try:

1. Check your credentials: Double-check that you are entering the correct email and password on both devices. Sometimes a small typo can cause login issues.

2. Password reset: If you’re unsure about your password, use the “Forgot password?” option on the login page to reset it and try again.

3. Update the app: On your phone, make sure the SPYPOINT app is updated to the latest version from your App Store or Google Play.

4. Clear cache and data (phone app): Sometimes cache issues can prevent logging in. Go to your phone’s settings, find the SPYPOINT app, and clear its cache. (You can also uninstall and reinstall the app to have a fresh start.)

5. Try a different browser or clear browser cache (PC): On your PC, try logging in with a different browser (e.g., Chrome, Edge, Firefox). Also, clear your current browser’s cache and cookies as they might interfere with login.

6. Check for service status: Occasionally, SPYPOINT’s servers may be down, causing login issues. You could check their website or try again later to see if the issue resolves.

If after these steps you're still unable to log in, please let me know any error messages you see or if anything else stands out. We can then dig deeper into the problem.

Are you satisfied with this approach so far?