Hi! I’m Grace, here to help you get your SPYPOINT app working with your cameras. To get started, could you tell me a bit more about what you’re experiencing? For example, are none of your cameras showing up in the app at all, or do you get any error messages? Also, do you use cellular or Wi-Fi cameras, and have you recently updated the app or your phone’s software?

Once I have those details, I can guide you step-by-step to troubleshoot the connection problem. Meanwhile, some initial checks that might help:

1. Power cycle your cameras by turning them off and on again. Sometimes a simple restart can reset the connection.

2. In the app, check the Cameras tab and look at the status and the last time each camera communicated. This will tell us if the cameras are recognized but just aren’t communicating properly.

3. Ensure your phone’s Bluetooth, Wi-Fi, or mobile data (whichever the camera needs) is turned on and stable.

4. Verify the cameras have good cellular or Wi-Fi signal—try moving them if possible to a spot with better reception.

Once you try these, let me know what you find. If the cameras still don’t show up or communicate, we can dig deeper!

None of my cameras show up on my phone I get an error message when I go to camera setting on my app

Thanks for sharing that your cameras don’t show up and you get an error when you try to access the camera settings in the SPYPOINT app. To help you better, could you please tell me what the exact error message says?

Meanwhile, here are some focused steps to check and possibly resolve this issue on your Android 16 device:

1. Check Your Internet Connection: The app needs a stable internet connection (Wi-Fi or mobile data) to communicate with the cameras. Make sure your phone’s data or Wi-Fi is on and working properly. Without internet, the cameras won’t appear or load settings1.

2. App Update: Ensure your SPYPOINT app is updated to the latest version from the Google Play Store. Sometimes bugs that cause setting errors are fixed in updates.

3. App Cache and Data: Try clearing the app’s cache and data on your Android phone. This can fix corrupted temporary files that might cause errors. Go to Settings > Apps > SPYPOINT > Storage and tap "Clear Cache" and then "Clear Data." You will need to log back into your account after.

4. Camera Activation and Signal: Verify that your cameras are activated and have good cellular signal. Cameras without signal or that are not yet activated often won’t appear or throw errors in the app8.

5. Logout and Login: Try logging out of the SPYPOINT app and logging back in. This can refresh your account connection.

If you’ve already tried some of these, please let me know which ones, and also share the exact error message you see. That will help me guide you further or identify if a more in-depth fix or account support is needed.

Are you able to check these out and update me?