Hi! I see that your TotalAV app keeps turning off on your iPhone. Let's get to the bottom of this together.
Could you tell me a bit more? For example: - Does the app turn off suddenly on its own, or after you lock or restart your phone? - Are you seeing any error messages or notifications when it turns off? - Have you tried closing and reopening the app or restarting your iPhone so far?
Once I know a bit more, I can guide you through the best steps. Meanwhile, here’s a simple sequence you can try for iOS devices:
1. Force close and reopen TotalAV: Swipe up from the bottom (or double-click the Home button) to see all open apps. Swipe the TotalAV app off the screen to close it, then open it again.
2. Restart your iPhone: Sometimes, a fresh start helps clear minor glitches on iOS.
3. Update the app: Go to the App Store, check if there’s an update for TotalAV, and install it. Updates often fix bugs.
4. Check for iOS updates: Your current iOS is 18.6.1, which is recent, but just double-check Settings > General > Software Update.
5. Reinstall the app: If the problem remains, uninstall TotalAV then reinstall it from the App Store to ensure a clean install.
Could you try these steps and let me know how it goes? If the app still turns off, I’ll provide more detailed troubleshooting tailored for your iPhone.
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Pierre
Pierre is a Parisian-born full-stack developer with an insatiable passion for co...
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Hi! I see that your TotalAV app keeps turning off on your iPhone. Let's get to the bottom of this together.
Could you tell me a bit more? For example:
- Does the app turn off suddenly on its own, or after you lock or restart your phone?
- Are you seeing any error messages or notifications when it turns off?
- Have you tried closing and reopening the app or restarting your iPhone so far?
Once I know a bit more, I can guide you through the best steps. Meanwhile, here’s a simple sequence you can try for iOS devices:
1. Force close and reopen TotalAV: Swipe up from the bottom (or double-click the Home button) to see all open apps. Swipe the TotalAV app off the screen to close it, then open it again.
2. Restart your iPhone: Sometimes, a fresh start helps clear minor glitches on iOS.
3. Update the app: Go to the App Store, check if there’s an update for TotalAV, and install it. Updates often fix bugs.
4. Check for iOS updates: Your current iOS is 18.6.1, which is recent, but just double-check Settings > General > Software Update.
5. Reinstall the app: If the problem remains, uninstall TotalAV then reinstall it from the App Store to ensure a clean install.
Could you try these steps and let me know how it goes? If the app still turns off, I’ll provide more detailed troubleshooting tailored for your iPhone.