[Coverstar] It is always glitch and everytime I record a vid with a sound when I look at it the sound is gone!!

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H
Holly
1 year ago In Coverstar
It is always glitch and everytime I record a vid with a sound when I look at it the sound is gone!!

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Emily Roberts

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1 year ago

Hi there! I understand you're experiencing sound issues when recording videos in Coverstar—let's work through this together!

Could you share a bit more detail about the situation? For example:
- Are you using the app on your Android device specifically for recording sound, or do you notice this issue with any sound settings?
- Have you tried restarting your app or device since the problem began?
- Is this happening with all types of sound (like music and voice), or just specific ones?

Once I have a bit more context, I can guide you more effectively to resolve this!

H
Holly
1 year ago

It is always lagging

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Emily Roberts

Emily is passionate about explaining complex topics in plain English. She’s writ...

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1 year ago

Thanks for sharing that you're experiencing lagging issues with Coverstar. I’m here to help you sort that out!

Let’s go through a few troubleshooting steps to see if we can improve the performance:

1. Close Unused Apps: Make sure any other apps running in the background are closed. You can do this by opening your recent apps menu and swiping them away.

2. Clear Cache: Go to your device’s settings, then find the “Apps” section. Locate Coverstar and tap on it. From there, select "Storage" and then "Clear Cache." This can help speed things up!

3. Free Up Storage Space: Sometimes, low storage can cause lagging. Check your available storage by going to "Settings" > "Storage." If you’re low on space, consider deleting unnecessary apps or files.

4. Update the App: Ensure your Coverstar app is updated to the latest version. You can check this in the Google Play Store under “My apps & games.”

5. Restart Your Device: A simple restart can sometimes resolve performance issues. It helps clear out temporary files and refreshes your system.

If you do these steps and are still facing lagging problems, we may need to dive deeper, such as checking your device’s performance settings or contacting our support team for more specific assistance. Would you like to explore that option or have you tried any of these steps already?

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