Hello! I’m here to help you with your MyHeritage DNA heritage issue. I understand that you're not able to see your DNA results, and I want to get this sorted out for you.

Could you please provide a bit more detail? For instance, have you recently taken a DNA test with MyHeritage, or have you been able to see your results before? It would also be helpful to know if you are logged into your MyHeritage account.

With that information, I can guide you more effectively!

i have taken a dna test and got the results back but cant see results as the app keeps crashing

Thank you for the additional details! It sounds like the app might be experiencing some issues, which can happen from time to time. Let’s try a few steps to resolve this so you can access your DNA results.

Here’s a simple guide:

1. Restart the App: Firstly, close the MyHeritage app completely and then reopen it. Sometimes, an app just needs a fresh start.

2. Update the App: Make sure your MyHeritage app is up to date. Check for any available updates on the app store you're using. Updates can fix bugs and improve performance.

3. Clear Cache: If you haven’t done this yet, clearing the app's cache might help.
- Go to your device’s settings.
- Navigate to “Apps” or “Applications”.
- Find MyHeritage in the list.
- Tap on it and look for an option to clear the cache.

4. Devic Update: Ensure your device operating system is updated to the latest version. Sometimes outdated software can lead to app crashes.

5. Try Accessing on a Browser: If the app continues to crash, I recommend logging into MyHeritage via a web browser. You can visit the MyHeritage website directly and access your DNA results there.

If you still face issues after trying these steps, please let me know, and we can explore further options together! Are you satisfied with the solution I provided, or do you need more assistance?

What to do if MyHeritage DNA results won't load?

It looks like you're having trouble accessing your MyHeritage DNA results. Let's see what steps we can take to resolve this. Here’s a guide that covers potential solutions if your DNA results won’t load:

1. Check App/Website Status: Sometimes, there might be a temporary issue with the MyHeritage servers. You can check if there are any known outages or issues by visiting the MyHeritage Help Center: MyHeritage Help Center.

2. Browser/App Refresh: Since you're on Windows and using a WebKit-based browser, try refreshing the page or restarting the browser. If you're using the app, close it completely and reopen it.

3. Clear Cache and Cookies: If you're accessing through a web browser, clearing the cache and cookies can help resolve loading issues. Here’s how:
- Open your browser settings.
- Find the option for clearing browsing data, and select cache and cookies.
- Restart your browser and log back into MyHeritage.

4. Use a Different Browser: Sometimes, switching to another browser can bypass any specific issues. If you’re currently using, say, Chrome, try Firefox or Edge.

5. Check Network Connection: Ensure that your internet connection is stable. A weak or intermittent connection can affect loading.

6. Update Software: Make sure your operating system and browser are up to date. Sometimes, compatibility issues arise due to outdated software.

7. Try a Different Device: If possible, try accessing your DNA results on a different device. This can help determine if the issue is with your original device or the MyHeritage service itself.

8. Contact Support: If none of the above steps work, you may want to contact MyHeritage support for further assistance. You can reach out at [email protected].

If you try these steps and still can't access your results, please let me know, and we can dive deeper into other troubleshooting methods! Are you satisfied with the solution I provided, or would you like more assistance?