Hi! I’m sorry to hear that your MyHeritage app is showing an old DOS-style screen and you can’t log in. That definitely isn’t how it should look. Let’s try to get this sorted out together.

To start, could you clarify if you are using the MyHeritage app on a mobile device or accessing the website on your Windows 10 computer’s WebKit browser? Also, is this happening right when you open the app or website, or after some interaction? Any additional details will help.

Meanwhile, here are some steps you can try:

1. Clear your browser cache and cookies (if using a browser): Sometimes, old or corrupted cache data can cause weird display issues.
- In your browser, press Ctrl + Shift + Delete, then select cookies and cached files and clear them.
- Restart the browser and try loading MyHeritage again.

2. Try accessing MyHeritage in a different browser like Chrome, Firefox, or Edge. This helps check if the issue is specific to WebKit.

3. If you’re using the app, try uninstalling and reinstalling it:
- Go to Settings > Apps, find MyHeritage, uninstall it.
- Then download the latest version from the official store and reinstall it.

4. Ensure your Windows 10 system is up to date:
- Go to Settings > Update & Security > Windows Update, and check for updates.

If after trying these steps you still see the DOS-like screen, it could be a rare rendering glitch or some file corruption. In that case, please let me know, and I can guide you through deeper troubleshooting or connect you with our support team.

Are you able to try these steps now? Let me know how it goes!

I've tried all those things but no luck

Thanks for letting me know you’ve already tried the standard steps with no luck. Since the issue is showing a strange DOS-like screen and the usual fixes haven’t worked, let’s dig a bit deeper together.

Here are some more advanced steps to try:

1. Check for Conflicting Software or Extensions
Sometimes third-party antivirus, firewall, or browser extensions can interfere with web apps like MyHeritage. Try disabling your antivirus or any browser extensions temporarily and reload MyHeritage. If that works, you can whitelist our site or adjust those settings.

2. Test with a Different User Account on Windows
Create a new user profile on your Windows 10 PC and try accessing MyHeritage there. This helps check if the issue is tied to your user profile settings.

3. Reset Network Settings
Your network settings might cause odd loading issues:
- Open Command Prompt as Administrator.
- Run these commands one by one:
<br> ipconfig /flushdns <br> netsh winsock reset <br> netsh int ip reset <br>
- Restart your computer and try MyHeritage again.

4. Verify Windows Compatibility Mode or Display Settings
Make sure no compatibility settings or unusual display settings are active on your browser or anywhere on your PC that could cause old-style screen rendering.

5. Try Accessing via MyHeritage Mobile App on Another Device
If you have a smartphone or tablet, downloading MyHeritage’s official app and logging in using cellular data (not Wi-Fi) can help isolate if the issue is network or device-specific.

If none of these work, it could be a rare bug or corruption related to your system environment.

As a next step, I recommend contacting MyHeritage support directly at [email protected]. They can review your account and logs more closely and escalate the issue if needed.

Here is the official MyHeritage help page for app sign-in issues you might find helpful:
https://www.myheritage.com/help-center?a=I%27m-having-trouble-signing-in-to-the-MyHeritage-app.-Help%21---id--RRfguYIYR8yeOxAp7rMfTg 2.

Are you able to try these additional steps? Let me know where you get, and I’ll assist further!