[MyHeritage] Login -OK the pages, seeing top banners but then blank page(s)

M
Marcelline
7 months ago In MyHeritage
Login -OK the pages, seeing top banners but then blank page(s)

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Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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7 months ago

Hi! I understand you're able to log into MyHeritage, see the top banners, but then the rest of the pages appear blank. Let's work together to get this sorted out.

To start, can you tell me if this issue is happening when using a web browser on your Windows 10 computer, or are you using the MyHeritage app? Also, have you tried accessing the site in a different browser (e.g., switching from Chrome to Edge or Firefox) to see if the problem persists?

Meanwhile, here are some common steps that often resolve blank page issues after login:

1. Clear your browser cache and cookies: Sometimes cached data can cause display issues. Here's how:
- Open your browser's settings.
- Find the section for clearing browsing data.
- Select cached images/files and cookies.
- Clear them and restart your browser.

2. Disable browser extensions temporarily: Some extensions may interfere with page loading. Try disabling extensions like ad blockers or script blockers and reload the site.

3. Try using a different browser: If you're on Chrome, try Edge or Firefox to check if the issue is browser-specific.

4. Check your internet connection: Make sure your connection is stable. Sometimes slow or interrupted connections can cause incomplete page loading.

5. Update your browser: Ensure you have the latest browser version installed, as outdated versions may have compatibility issues.

If after these steps the problem still occurs, please let me know exactly what your browser is displaying—any error messages or if it’s just a blank white screen after the banner. Also confirm if you are using any VPN, proxy, or firewall that might affect content loading.

Once I have this info, I can guide you further or check if there are any account-related issues.

Are you satisfied with this starting point to fix the blank pages after login?

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