Hi there! I see you’re encountering a blank screen while using MyHeritage on your iPhone with iOS 18.5. To help you better, could you please tell me a bit more? For example:
- Which specific part of MyHeritage shows the blank screen? (e.g., Smart Matches, Trees, DNA section, or something else)
- Is this happening in the MyHeritage app or in a browser like Safari?
- When did this start happening?
- Have you tried any steps already, like restarting the app or your phone?

Knowing this will help me guide you more precisely. Meanwhile, here are some simple steps you can try right away:

1. Force-close the app: Swipe up from the bottom (or double-click the Home button) to see open apps, then swipe the MyHeritage app off the screen to close it fully. Relaunch it after a few seconds.
2. Check for pending updates: Go to the App Store and verify if there is an update available for MyHeritage. Sometimes bugs causing blank screens are fixed with updates.
3. Restart your iPhone: This can refresh temporary glitches your device might have.
4. Clear Safari cache (if using browser):
- Go to iPhone Settings > Safari > Scroll down and tap “Clear History and Website Data.”
- Then try loading the MyHeritage site again.

If these don’t resolve it, I can guide you deeper, like checking if any content blockers or settings might interfere, or seeing if there is a known service issue. Looking forward to your reply!