Hi Evelyn, I’m sorry to hear that your family trees are missing from the MyHeritage app. Let’s try to get this sorted out together.

To start, could you tell me if you used the same account ([email protected]) when you logged into the app? Sometimes logging in with a different account can cause trees not to show up. Also, have you recently updated the app or your device?

In the meantime, here are some steps you can try:

1. Check account login: Make sure you are logged into the correct MyHeritage account associated with your family trees.

2. Refresh the app: Close the app completely and then open it again. Sometimes a refresh can bring missing data back.

3. Check internet connection: Ensure your device is connected to the internet as the app needs to sync to display your trees.

4. Update the app: Go to the app store and check if there’s an update available for MyHeritage. An outdated app might cause sync issues.

5. View trees on the website: Log into https://www.myheritage.com using your email and password in a web browser. Check if your family trees are visible there. If they are, the issue is likely with the app syncing.

If after these steps your trees are still missing in the app but visible on the website, you might want to try uninstalling and reinstalling the app, which can reset the sync.

Let me know what you find after trying these, and we’ll proceed from there! Are you comfortable with these steps?