Hi there! I'm sorry to hear that you didn't receive what you paid for in Match 3D. That sounds concerning, and I'm here to help you figure it out.

Could you please provide more details? For instance:
- What did you purchase (coins, boosters, etc.)?
- When did the transaction take place?
- Have you tried any steps to resolve this issue, such as restarting the app or checking for updates?

This information will help me assist you more effectively!

I purchased the match pass which came with 20 x and 1000 coins

Thank you for sharing that! I understand you've purchased the Match Pass, which includes 20x and 1000 coins, but you haven't received them. Let's see if we can sort this out together.

1. Check your Purchase Confirmation: First, could you confirm whether you received a purchase confirmation email or notification? This can help verify that the transaction went through successfully.

2. Restart the Game: Sometimes, simply restarting the app can refresh your account and show any missing items. Try closing the game completely and reopening it.

3. Check for Updates: Ensure your app is up to date. Sometimes updates include fixes for issues like the ones you’re experiencing. You can check for updates in the App Store by going to your profile and updating Match 3D if needed.

4. In-Game Currency Credits: Sometimes the items may take some time to appear after purchase. Check to see if they show up after a little while of playing.

5. Contact Support: If your items are still missing after trying these steps, it might be best to reach out directly to support at [email protected]. Provide them with details about your purchase and any confirmation you may have.

I hope one of these steps helps get your Match Pass rewards to you! Let me know how it goes or if you need more assistance!