Hi there! I understand you're facing an issue where you select a level in Match 3D, click on play, and then it returns you to the original screen. Let's work together to resolve this!

First, could you provide me with a bit more detail? For example, have you noticed if this happens for all levels, or just specific ones? Additionally, have you tried any troubleshooting steps already, like restarting the app or checking for updates?

Once I have that information, I can guide you through some potential solutions!

This is the first time it’s happened-I have restarted the app-don’t know where to check for updates

Thanks for providing that information! Let's make sure you have the latest version of Match 3D, as sometimes an update can resolve these types of issues.

To check for updates on your Mac, follow these steps:

1. Open the App Store: Click on the Apple logo in the upper left corner of your screen and select "App Store" from the drop-down menu.

2. Search for Match 3D: Use the search bar located in the top right corner of the App Store and type in "Match 3D."

3. Check for Updates: If an update is available, you should see an "Update" button next to the app. Click that button to download and install the latest version.

If you don’t see an update button, it means you're already on the latest version. If this doesn't resolve the issue, we might need to explore other troubleshooting steps, such as reinstalling the app.

Please let me know how it goes or if you need further assistance!

I don’t have a Mac

Thank you for clarifying! It sounds like you're using a device other than a Mac. Let's figure out what you can do based on your specific device. Could you let me know if you're playing Match 3D on a mobile device, like an iPhone or Android phone?

In the meantime, while I wait for your response, here are a few general troubleshooting steps that might help, regardless of your device:

1. Restart the Device: Sometimes a simple restart can clear temporary glitches.
2. Clear Cache (for Android devices): If you're on an Android device, you can try clearing the app's cache. This can often resolve issues.
- Go to Settings > Apps > Match 3D > Storage > Clear Cache.
3. Reinstall the App: Uninstalling and then reinstalling the game can fix underlying issues.

Let me know what device you're using, and we can continue from there!

I’m using an HP laptop. If I reinstall the app, I start from zero.

Thanks for your patience! Since you're using an HP laptop for Match 3D, I completely understand your concern about potentially losing your progress if you reinstall the app. Fortunately, there are a few ways to manage that.

Here's what you can do:

1. Check if You're Synced: If your game progress is connected to an account (such as Facebook, Google Play, or an email account), uninstalling and reinstalling the app should not affect your progress. Your data will likely be restored when you log back in. If you're unsure whether you're connected, please check the app's settings to see if there's an option to link your account.

2. Backup Existing Data: If there's no account linked, unfortunately, your progress may be saved only locally on your device. To be cautious, let's attempt to troubleshoot without reinstalling first, if possible. But if you decide to go ahead with the reinstallation, be sure to note your current level and any coins or items you have to report later if needed.

3. Try the Steps without Reinstalling: Before reinstalling, also consider trying to clear the cache or temporary files of the app from your laptop. Here’s how you might do that:
- Open your Start menu and go to Settings.
- Click on Apps, find Match 3D, and if there's an option to clear cache, you may do so.

4. Contact Support for Assistance: If reinstalling is necessary and you're worried about data loss, you could also reach out to Match 3D support ([email protected]). They can provide further insight on your specific account situation.

Please let me know how you'd like to proceed, or if you have any more questions! I'm here to help!

Sorry I’m using an iPad - if I reinstall I’ll have to start from zero

Thank you for your patience, and sorry for the confusion! Since you’re on an iPad, I totally understand your concern about losing progress if you decide to reinstall Match 3D. Here are a few important points to consider:

1. Account Synchronization: If your game is linked to an account like Apple Game Center, Facebook, or your email, your progress should be saved in the cloud. When you reinstall the app and log back into the same account, you should be able to recover your progress. To check if you’re linked, look within the game’s settings.

2. Backup Options: If you have previously backed up your iPad using iCloud or iTunes, you can restore your device from that backup. This would help you retrieve your game data if it was saved at the time of the backup1.

3. Potential Risks with Reinstalling: If you didn’t link the game to any account and only played as a guest, uninstalling the game would likely result in losing your saved progress. It could be good to check the game itself to see if it allows account linking, as that would ensure your data is preserved on the cloud.

4. Alternative Troubleshooting Steps: Prior to reinstalling, you could also try the following to resolve your original issue with the game freezing:
- Restart the iPad: This can sometimes solve minor glitches.
- Update iOS and Match 3D: Ensure that your iPad is running the latest iOS and that Match 3D is up to date. You can check for app updates by going to the App Store, tapping your profile icon, and scrolling down to see pending updates.

Given these options, will you try checking if your game is linked to an account? If it is, you should be able to reinstall without losing your progress. If it's not linked, we can look into alternative actions to fix the game without reinstalling it. Let me know how you’d like to proceed!

when I select level to play game, it takes me to screen where I select play - it then returns to original screen

Thank you for your patience! Since you're still experiencing the issue where the game takes you to the play screen but then returns to the original menu, let's go through some targeted troubleshooting steps to see if we can resolve this without losing your progress.

1. Check Account Linking: First, let's see if your game is connected to an account (like Apple Game Center or Facebook). This will help ensure your game progress is saved. Open the Match 3D app, go to the settings (typically a gear icon), and see if you have the option to connect your account.

2. Restart Your iPad: Sometimes a simple restart can help clear up issues. Try turning your iPad off and then back on.

3. Clear App Cache (if applicable): While iPads don’t allow you to clear just the app cache, you can delete and reinstall the app if necessary. If you decide to reinstall, make sure your account is linked to save progress.

4. Check for Updates: Ensure you have the latest version of Match 3D installed. Go to the App Store on your iPad, tap your profile icon at the top right, and scroll down to see if Match 3D has any pending updates.

5. Reinstall Match 3D: If none of the above steps work and you’re comfortable reinstalling, you can uninstall the app and reinstall it from the App Store. Just confirm that your progress is linked to an account beforehand, so you don’t lose anything.

6. Contact Support: If the issue persists after trying these steps, you may want to contact Match 3D support for additional help. You can reach them at [email protected] for more detailed assistance.

Let me know if any of these steps help or if you need further assistance! I'm here to guide you!

How do I uninstall

To uninstall Match 3D from your iPad, follow these simple steps:

1. Locate the App: Find the Match 3D app icon on your iPad’s home screen.

2. Delete the App: Tap and hold the app icon until a menu appears, or until all the icons start to jiggle. You should see an option that says “Remove App” or a small “X” on the corner of the app icon.

3. Confirm Deletion: Select “Remove App” and then confirm by tapping “Delete” to uninstall the app.

4. Reinstall the App: After uninstalling, go to the App Store, search for Match 3D, and reinstall it.

Please remember if you haven’t linked your account, there is a chance you might lose your progress. If you have connected it to something like Game Center or Facebook, your progress should be preserved upon reinstall.

Let me know if you have any questions or if you need further help!

when I select level to play game, it takes me to screen where I select play - it then returns to original screen

Thanks for your patience and for providing that information! Given the issue you’re experiencing, it seems like the game may be crashing or not loading properly. Here are some steps you can take to try to resolve this problem on your iPad:

1. Restart Your iPad: Sometimes, a simple restart can clear up any temporary glitches in apps. To do this, press and hold the power button until you see the slider to power off. Slide it, wait for your iPad to turn off, and then turn it back on.

2. Check for Updates: Make sure both your iPad's operating system and the Match 3D app are up to date.
- To check for iOS updates, go to Settings > General > Software Update.
- To check for app updates, open the App Store, tap your profile icon at the top right, and scroll to see if Match 3D has any updates available.

3. Clear Storage Space: Ensure that you have enough available storage on your iPad. Sometimes apps fail to open if there isn't enough space:
- Go to Settings > General > iPad Storage to check your available storage.

4. Reinstall Match 3D (with account linked): If the above steps don’t resolve the issue and you’ve confirmed that your progress is linked to an account, you can uninstall and then reinstall the app. Remember that if you're using a guest account, it may result in losing your current progress. To uninstall, hold down the app icon until it wiggles, and then tap the "X" to delete it. After that, reinstall Match 3D from the App Store.

5. Contact Support: If the issue still persists after trying these steps, it might be a good idea to reach out to Match 3D support for more specialized help at [email protected]. They may have insights or fixes that can help.

Let me know how these steps work for you or if you need further assistance!

I uninstalled app and then downloaded the game. How do I get my account info from the cloud to my ipad

To retrieve your account information and game progress for Match 3D after reinstalling it on your iPad, you'll typically need to log back into the account you were using before, such as Game Center, Facebook, or Apple ID. Here’s how to do it:

1. Open Match 3D: Launch the newly installed Match 3D app on your iPad.

2. Check Settings: Look for the settings or options menu, usually represented by a gear icon on the main screen.

3. Link Your Account: You should see options to connect to Facebook, Game Center, or other accounts you might have used. Select the appropriate account that you previously linked your game to. This will help retrieve your saved progress from the cloud.

4. Follow Prompts: If prompted, log in with your account credentials to restore your game data.

5. Check Game Progress: Once logged in, your previous game progress should automatically sync back to the app.

If you did not link your game to any accounts previously, there is a chance that your progress may not be recoverable. In that case, or if you encounter any issues, you can check the support article about how game progress is saved for more details here 2.

If you are still having trouble restoring your progress, I recommend reaching out to Match 3D support at [email protected] for further assistance. They can provide more specialized help regarding any account-related issues.

Let me know if you need any more help or if there’s anything else I can assist you with!

when I select level to play game, it takes me to screen where I select play - it then returns to original screen