Hi! I see you're having trouble opening Match 3D on your iPad. I'd love to help you get back to playing.

To start, could you tell me a bit more about what happens when you try to open the game? For example:
- Does the app crash immediately or just not respond?
- Do you see any error messages?
- Have you tried opening it from the same spot as before (like a shortcut or app icon)?
- Have you recently updated your iOS or the app?

This info will help me pinpoint the issue. Meanwhile, here are some initial things we can try on your iPad with iOS 17:
1. Restart your iPad: Hold the power button and slide to power off, then turn it back on.
2. Check for app updates: Open the App Store, go to your profile, and see if Match 3D has an update available.
3. Ensure your iPad software is up to date: Go to Settings > General > Software Update, and install any available updates.
4. Force quit the Match 3D app: Swipe up from the bottom and hold to see open apps, then swipe Match 3D off the top.
5. Try reopening the app.

If that doesn't help, I might guide you to reinstall the game to clear any corrupted data—just a heads-up, reinstalling will delete locally saved game progress unless you have cloud save enabled.

Let me know how these steps go or if you notice anything specific when trying to open the game!

Not working after iOS update

Thanks for letting me know it started right after the iOS update. That’s a helpful clue. iOS updates can sometimes cause compatibility issues with apps if the app hasn’t been updated yet to support the latest iOS version. Let's troubleshoot this step-by-step:

1. Check for a Match 3D app update: Go to the App Store, tap your profile icon at the top right, then scroll to see if Match 3D has an update available. Developers often release quick updates after iOS upgrades to fix issues.

2. Restart your iPad: You might have tried this already, but restarting can sometimes clear lingering bugs after a major update.

3. Check your internet connection: The game requires a stable network to load, especially after updates.

4. Free up storage space: Sometimes apps fail to open if your device is low on storage. Check under Settings > General > iPad Storage to see how much free space you have.

5. Reinstall Match 3D: If the above don’t work and your game progress is backed up via Game Center or cloud saves, try deleting and reinstalling the app. This can clear corrupted update files preventing it from launching.

6. Check official channels: There was a recent note from the developers about a bug affecting gameplay loading which was fixed in the latest version 28.1.6. So updating to the latest app version is essential if you haven’t already8.

If after these steps the game still won’t open, it might help to:

- Try logging out and back into your Apple ID/Game Center.
- Look for any temporary outages or widespread reports from other users.
- Contact Match 3D’s support at [email protected] for help specific to your account.

Do you want me to walk you through any of these steps? Also, do you recall if you had automatic app updates enabled or if you usually update apps manually? That might help us understand if your app is on the latest version.