Hi there! I understand you're trying to use the Widex Moment app with your Moment 440 hearing aids, but you're not getting any sound on programs A or B. Let's work together to get this sorted.

To start, could you tell me if you hear any sound from the hearing aids outside of the app, like normal hearing aid use? Also, are both programs A and B completely silent, or is there sound in one of the programs? This will help me narrow down the cause.

Meanwhile, here are some steps we can try for the sound issue in the app programs:

1. Check Volume and Mute Settings: In the Widex Moment app, ensure the volume is up and the mute function isn’t enabled on either program.

2. Verify Program Configuration: Sometimes, programs A or B might not be set up properly in the fitting software or the app. If possible, review the program settings to ensure they are active and have sound assigned.

3. Restart the Hearing Aids: Turn off your Widex Moment 440 hearing aids and then turn them back on to refresh their connection.

4. Reconnect Bluetooth: Since you’re using an iPad with iOS 18.6.2, go to the iPad’s Bluetooth settings, turn Bluetooth off and on again, and make sure the hearing aids are connected properly.

5. Update Apps and Firmware: Check that the Widex Moment app is updated to the latest version. Also, ensure the hearing aids firmware is current (your audiologist can assist with this).

6. Turn Off System Sounds: Widex recommends turning off system sounds on your device because they can interfere with hearing aid audio1.

If you’ve already tried some of these or if the problem persists, let me know which ones, and we can dive deeper or check for any app or device-specific issues.

Are you able to confirm any of the above or share more about what you’ve tried so far?

aids are connected, just no sound on A or B to make program

Thanks for the info that the hearing aids are connected but you’re not getting sound on programs A or B when trying to create a program in the Widex Moment app. Let’s try some focused steps based on that.

1. Restart the Hearing Aids: Press and hold the button on each hearing aid for about 6 seconds to turn them off, then again for 6 seconds to turn them back on. This can refresh the connection and sometimes resolves sound glitches1.

2. Check System Sounds on Your iPad: The WIDEX Moment app can be affected by system sounds or notifications from your device. Go to your iPad Settings > Sounds & Haptics, and turn OFF system sounds or vibrations. This helps avoid conflicts with the hearing aid audio channel2.

3. Reinstall the App: Sometimes uninstalling and reinstalling the Widex Moment app resolves sound or communication bugs between your device and hearing aids.

4. Verify the Program is Active and Configured: Double-check inside the app that programs A and B are actually enabled and have volume set. Sometimes the app may show them but they aren’t configured to output sound.

5. Forget and Re-pair Hearing Aids: In your iPad Bluetooth settings, “Forget” the hearing aids, turn the aids off and on again, then pair them fresh. This can clear any connection glitches10.

If these steps still don’t restore sound on your programs A or B, it’s a good idea to contact your audiologist. They can check if the hearing aid firmware or program settings need adjustment or if there's a wider issue that Widex support needs to address4.

Let me know how these go or if you want me to help walk you through any of these steps! Are you satisfied with the solution I provided?

How to reset WIDEX MOMENT hearing aid settings?

Great question about resetting your Widex Moment hearing aid settings using the app! Here’s how you can do it:

Unfortunately, the Widex Moment app itself doesn’t have a direct “reset to factory settings” button for the hearing aids. However, you can effectively reset your hearing aids by doing the following steps:

1. Turn Off and On the Hearing Aids
Press and hold the button on each hearing aid for about 6 seconds until it powers off, then press again for 6 seconds to turn it back on. This will reboot the hearing aids and often clears minor glitches1.

2. Forget and Re-pair the Hearing Aids in Bluetooth Settings
On your iPad, go to Settings > Bluetooth, find your Widex Moment hearing aids, and choose “Forget This Device.” Then restart your hearing aids and pair them again freshly with your iPad. This refreshes the Bluetooth connection and can reset pairing-related settings10.

3. Reinstall the Widex Moment App
Delete and reinstall the app. This resets any cached app settings and can help if configurations inside the app appear off.

If you want a complete reset of the hearing aid programming (the sound settings themselves), this usually requires assistance from your audiologist who programs the devices via specialized software.

Let me know if you'd like me to guide you through any of these steps or if you need help reaching out to your audiologist for a full reset. Are you satisfied with the solution I provided?

Steps to reset WIDEX MOMENT manually?

Thanks for asking about manually resetting your Widex Moment hearing aids. Here’s the straightforward way to do it manually, which often helps to refresh the devices and resolve minor issues:

1. Turn Off the Hearing Aids:
Press and hold the button on each hearing aid for about 6 seconds until the device powers off.

2. Turn Them Back On:
Press and hold the button again for 6 seconds to power the hearing aids back on. This simple reboot refreshes the devices’ internal system1 6.

3. Alternative Method (Battery Door):
If your hearing aids have a battery door, you can open and close it to turn the hearing aids off and on, which also resets their functions temporarily3 4.

4. Forget and Re-pair the Devices:
On your iPad, go to Settings > Bluetooth, select your Widex Moment aids, choose “Forget This Device,” then pair them again freshly. This resets the Bluetooth connection and can resolve pairing-related issues7 10.

These steps manually reset your hearing aids’ operation without altering your customized programming. For a full factory reset of hearing aid programming (clear all settings), you'd need to visit your audiologist. Let me know if you want help with any of these steps or need further support!

Are you satisfied with the solution I provided?