Hello! I’m here to help with your WIDEX MOMENT Bluetooth app issue on your iPhone. Let’s see if we can get it sorted out.

To start, could you provide a bit more detail about the problem? For example:
- Are you having trouble connecting your hearing aids to the app?
- Does the app open, or do you encounter any error messages?
- Have you tried any troubleshooting steps already?

These details will help me guide you more effectively!

Trouble pairing

Thanks for the details! Let's work on pairing your WIDEX MOMENT hearing aids with your iPhone. Here are a few steps you can follow to troubleshoot this issue:

1. Forget the Device:
- Go to Settings on your iPhone.
- Tap on Bluetooth and find your hearing aids in the list. Tap the "i" next to them and select Forget This Device.

2. Power Cycle Your Hearing Aids:
- Turn off your hearing aids by pressing and holding the button on each device for about 6 seconds.
- Wait a few seconds, then turn them back on by pressing the same button for another 6 seconds.

3. Charge the Hearing Aids:
- Place the hearing aids in the charger for about 10 seconds. Look for the lights to flash green, indicating they are charged and ready to pair again.

4. Pairing:
- Once the hearing aids are back on, go to Settings > Bluetooth on your iPhone.
- Enable Bluetooth if it’s switched off, and wait for your hearing aids to appear in the list. Tap on them to connect.

5. Check Accessibility Settings:
- If they still won’t connect, go to Settings > Accessibility > Hearing Devices and make sure your hearing aids are listed and ready to connect.

If you still encounter issues after trying these steps, let me know, and we can explore deeper troubleshooting options or consider reaching out to the support team for further assistance. You can also find more detailed pairing instructions here.

Are you satisfied with the solution I provided?