Hello! I understand you're having trouble with the WIDEX MOMENT app fading away and not connecting. Let’s see how we can resolve this together.

To get started, could you please provide a little more information? Specifically:
1. Have you been able to use the app successfully before, or is this the first time you're encountering this issue?
2. Have you tried any troubleshooting steps so far, like restarting your iPhone or the hearing aids?

Once I have more details, I'll guide you through some steps to fix the issue!

App fades away… does not connect

Thanks for providing more details! Let's try a few steps to see if we can get that WIDEX MOMENT app connected for you.

Here’s a step-by-step guide:

1. Restart Your iPhone and Hearing Aids:
- Restart your iPhone by holding down the power button until you see the slide to power off option. Slide it to restart.
- For your hearing aids, press the button on the hearing aid for six seconds to turn it off. Wait a moment, then press it again for six seconds to turn it back on.

2. Check Bluetooth Connection:
- Go to your iPhone's Settings > Bluetooth and make sure Bluetooth is turned on.
- Ensure your hearing aids are listed as connected. If not, try tapping on them to connect.

3. Charge Your Hearing Aids:
- If your hearing aids still don’t connect, put them in the charger for about 10 seconds or until the lights flash green. This can help reset the connection.

4. Reopen the WIDEX MOMENT App:
- After performing these steps, reopen the WIDEX MOMENT app and check if it connects this time.

If these steps don’t work, we might need to explore more advanced options. You can also reach out to the WIDEX support team at 844-497-8844, who can assist you directly with deeper connectivity issues.

Please let me know how it goes! Are you satisfied with the solution I provided?