Hi there! I'm Emily, and I'd be happy to help you with your Frameo issue.

It sounds like you're seeing a message indicating that the service on your Frameo frame has expired, and it's prompting you to contact your distributor. This typically means that there might be an issue with your Frameo account or subscription that needs to be resolved.

Here’s a step-by-step guide to help you address this:

1. Restart Your Frame: Begin by restarting your Frameo frame. Power it off completely, wait about 30 seconds, and then power it back on. This can sometimes clear temporary glitches.

2. Check Your Network Connection: Make sure your frame is properly connected to the internet. A stable connection is necessary for all features to function correctly.

3. Contact Your Distributor: Since the message specifically mentions contacting your distributor, it's important to reach out to them. They might provide you with a code or instructions on how to renew or reactivate your subscription or service.

4. Check for Updates: Ensure that both your Frameo frame and the Frameo app on your phone are updated to the latest version. Sometimes updates include fixes for known issues.

5. Frameo Support: If the above steps don't resolve the issue, you might want to get in touch with Frameo customer support. You can reach them at [email protected] for more personalized assistance.

Are you able to follow these steps, or do you need any further clarification? Let me know how it goes!