Hi there! I see you're having trouble with the Hallow app on your Mac. Could you tell me a bit more about what's happening? For example, does the app not open at all, crash, or show any error messages? Also, have you tried any fixes already?

Meanwhile, here are some general troubleshooting steps that often help with issues on Macs running OS X 10.15.7:

1. Check for App Updates: Make sure you have the latest version of the Hallow app installed. Sometimes updates fix bugs that cause crashes or loading problems.

2. Restart Your Mac: This simple step can resolve temporary glitches by refreshing system resources.

3. Check Your Internet Connection: A stable connection is necessary for Hallow to work properly.

4. Log Out and Log Back In: Sign out of your Hallow account within the app and then log back in. This can fix subscription or login problems.

5. Reinstall the App: Delete the app from your Mac and download a fresh copy. This clears corrupted files or cache.

If you’ve tried any of these already or if the problem persists, let me know what you’ve done and any additional details, and we can dig deeper!

Here’s a helpful link with these steps summarized as well: Hallow Troubleshooting Tips

Are you able to try these out and tell me what happens?

I’m on my iPad

Thanks for letting me know you’re on your iPad! That helps me tailor the guidance better.

To get started with using the Hallow app on your iPad, here are some basic usage instructions:

1. Download and Install the App:
If you haven't already, open the App Store on your iPad, search for “Hallow,” then download and install the app.

2. Signing In:
Use your existing Hallow account credentials or create a new account if you don’t have one yet.

3. Navigating the App:
- You can find guided prayer sessions and meditations on the main screen.
- Tap on any session to listen.
- Use the audio controls to pause, rewind, or customize volume.
- Some sessions can be downloaded for offline use, which is helpful if you want to pray without internet access.

4. Syncing Across Devices:
If you sign in on your iPad with the same credentials you use on other devices, your progress should sync automatically.

5. Additional Features:
You can set reminders, track your prayer habits, and invite friends to join you in prayer.

If you’d like, I can guide you through any specific tasks within the app or help with troubleshooting if anything isn’t working right. Here’s the official overview from Hallow’s Help Center that has more information on using the mobile app: Hallow Mobile App Overview

Would you like me to walk you through setting up or using any particular feature on your iPad?