Hi there! I understand you're trying to watch the "Holy Land Experience" video with Jeff Cavins and Jonathan Remy on the Hallow app, but it's not playing even when selecting it from the drop-down menu. Let's see what we can do to get that fixed for you.

First, could you tell me if you see any error message when you try to play the video? Also, is this happening with just this particular video, or are other videos in the app playing normally?

In the meantime, here are some steps you can try to troubleshoot this issue on your iPhone running iOS 18.6:

1. Close and reopen the Hallow app: Sometimes, restarting the app refreshes its content.
2. Check your internet connection: A strong and stable Wi-Fi or cellular connection is necessary for video playback.
3. Update the Hallow app: Go to the App Store, and see if there’s an available update for the app. Installing the latest version often resolves bugs.
4. Restart your iPhone: A simple reboot can clear minor glitches affecting video playback.
5. If the app has a cache or video download feature, try clearing the cache or re-downloading the video if possible.
6. Make sure iOS 18.6 is fully updated with any minor patches.
7. Check if permissions are enabled: Go to Settings > Hallow, and confirm that permissions for cellular data and media access are allowed.

If these steps don’t resolve the problem, it would be helpful to know if the video is supposed to stream directly or if it’s a downloadable feature in the app. Also, have you tried logging out and back into your Hallow account?

If the issue persists after these checks, please let me know. I can then guide you through more advanced troubleshooting or escalate to our technical team.

Are you satisfied with this approach so far?