[Hallow] I lost all of my routines and my bible in a year since I started in January. Please restore this fo

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Cindy Gimont
7 months ago In Hallow
I lost all of my routines and my bible in a year since I started in January. Please restore this fo

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Benjamin Carter

Benjamin is a data enthusiast who merges machine learning with real-world insigh...

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7 months ago

Hi there! I understand you’ve lost all of your routines and your “Bible in a Year” data in the Hallow app since you started using it in January. That’s definitely important content to recover.

To help you restore your data, I need to ask a few questions first:
- Have you deleted or reinstalled the Hallow app at any point since January?
- Was the app connected to an account (like an email or social login) where your data might be synced or backed up?
- Do you remember if you had enabled any cloud backup or sync feature within the app?
- Are you currently signed into the app on your Mac with the same account you originally used?

This info will help me guide you through the proper recovery steps.

Generally, Hallow stores your routines and Bible reading progress in the cloud linked to your account. If you reinstall the app and log back into your account, it should offer to restore your backed-up data. If you hadn’t enabled cloud backup or used the same login, the data might not be recoverable locally on your Mac.

Here’s a step-by-step you can try:

1. Check your login: Open the Hallow app and make sure you are logged in with the exact account you used before (email or social login).
2. Cloud restore prompt: If you recently reinstalled the app, it should prompt you to restore from a backup. Choose to restore if possible.
3. Update the app: Ensure you have the latest version of Hallow installed on your macOS 10.15.7, since older versions might have syncing issues.
4. Internet connection: Confirm your Mac is connected to stable internet while opening the app to sync your data.
5. Contact support: If you are still missing your routines and Bible progress after the above, you might need to contact Hallow’s support directly to check server-side data or backups, at [email protected].

Let me know your answers to my questions, and if any of these steps help or not. I’m here to assist you until we get this resolved.

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